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All Journal Metris: Jurnal Sains dan Teknologi
Gabriel Santu Ario Saragih
Program Studi Teknik Industri, Fakultas Biosains, Teknologi dan Inovasi, Universitas Katolik Indonesia Atma Jaya Jakarta
Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering

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Analisis Perbaikan Efektivitas Organisasi Berbasis McKinsey 7S Framework pada Department Business Process Innovation Trifenaus Prabu Hidayat; Andre Sugioko; Gabriel Santu Ario Saragih
Metris: Jurnal Sains dan Teknologi Vol. 27 No. 01 (2026): Juni
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v27i01.7715

Abstract

This research was conducted in the Business Process Innovation (BPI) Department of PT XYZ, by assessing the effectiveness of the organizational structure and its role in supporting innovation performance. Key issues were identified, including suboptimal cross-functional coordination, inconsistent SOP compliance, and staff competency gaps in process analysis and innovation management. The McKinsey 7S Framework was used, supported by the Balanced Scorecard, RACI Analysis, and Competency Gap Analysis. The results indicate that organizational strategy and systems are scored; however, the innovation culture has not been uniformly implemented, and a largely directive leadership style tends to restrict collaboration. Proposed solutions include strengthening inter-unit coordination, developing project-based competencies, and adopting a more participative leadership approach. These improvements are expected to enhance organizational effectiveness and support sustainable innovation.
Co-Authors Andre Sugioko Trifenaus Prabu Hidayat