Garuda - Garba Rujukan Digital

PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA LAYANAN BEGITU DICETAK KTP KIA DIANTAR (BECAK PINTAR) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN GROBOGAN TAHUN 2025 Valentino Volta Fernando; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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Public service is a government function to meet the needs of the community, including population administration services. The Department of Population and Civil Registration (Disdukcapil) of Grobogan Regency provides the Smart Rickshaw service (Once Printed, KTP/KIA Delivered) to make it easier for the public to manage population documents online. This study aims to analyze the community's perception of public service quality in the Smart Rickshaw service. The study uses a descriptive quantitative method with a SERVQUAL approach that includes the dimensions of Reliability, Responsiveness, Assurance, Tangible, and Empathy. The research sample consisted of 100 respondents, determined using Slovin's formula from a population of 7,582 service users in 2025. Data were collected through questionnaires and analyzed using descriptive statistics. The results showed that the quality of public service in the Smart Rickshaw service falls into the good category with an overall average score of 3.58. The Reliability dimension scored the highest (3.67), while Tangible scored the lowest (3.44). The highest indicator was fair service provided without discriminating against service users, with an average score of 4.12, while the lowest indicator was the clarity and ease of understanding of the digital service display, with an average score of 2.89. These findings show that Becak Pintar services make it easier to handle population administration, but improvements are needed in the digital service display to make service quality even better.

Analisis Upaya Pemerintah Dalam Pemberdayaan Pedagang Pasar Tanah Abang Pada Tahun 2023-2025 Muhammad Daffa Alvintra; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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This study was motivated by the conditions faced by vendors at Tanah Abang Market following the COVID-19 pandemic, including declining trading activities caused by a decrease in visitor numbers, changes in consumer shopping patterns, and the growth of digital commerce. These conditions encouraged the Jakarta Provincial Government, in collaboration with Perumda Pasar Jaya, to implement various empowerment initiatives. This study aims to analyze the government's efforts in empowering vendors at Tanah Abang Market during the 2023-2025 period. The study employs Sumodiningrat's community empowerment theory, which consists of enabling, empowering, and protecting, as well as Mardikanto's theory of empowerment objectives. A qualitative method with a descriptive approach was used through interviews, observations, and documentation. The findings indicate that the government carried out empowerment initiatives through the Jakpreneur Program, digital marketing and e-commerce training, the Yuk Kepasar Program across Jakarta, and facilitation of access to BPJS Ketenagakerjaan. These initiatives reflect the government's efforts to expand business access, strengthen vendors capacities, and support business sustainability in the post-pandemic period. The findings also indicate changes in business conditions, reflected in improved business management knowledge, the growing use of digital technology, improved market conditions, and the maintenance of social relationships among vendors. However, these benefits have not been experienced evenly because participation in empowerment programs remains limited and mentoring has not been conducted sustainably. The study concludes that the government has sought to empower vendors by expanding access, strengthening capacities, and providing support for business sustainability, although program outreach, vendor participation, and the continuity of mentoring remain challenges.

OPTIMALISASI PENGELOLAAN KAWASAN BELITONG UNESCO GLOBAL GEOPARK DALAM ASPEK KEBERLANJUTAN KELESTARIAN LINGKUNGAN M. Rheivazha Azzah Karsyah; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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The Belitong UNESCO Global Geopark (UGGp) is a geopark recognized by UNESCO for its unique geological, biological, and cultural values. However, during the 2024 UNESCO revalidation process, the Belitong UGGp received a yellow card, indicating several issues in the management of the area, particularly regarding the trade in satam stone, which lacks robust regulations, and the release of turtle hatchlings, which is not yet conducted professionally. These conditions highlight challenges in achieving geopark management aligned with the principles of environmental sustainability. This study aims to analyze the management of the Belitong UGGp area from the perspective of environmental sustainability using Jonathan B. Tourtellot’s geotourism theory, which emphasizes environmental conservation, community participation, and education. This study employs a qualitative research method with a descriptive approach. Data were collected through in-depth interviews, observations, and documentation involving various stakeholders, such as the geopark management body, local government, local communities, and tourism operators. Data analysis was conducted through the stages of data reduction, data presentation, and drawing conclusions. The research focuses on the implementation of geotourism principles in area management, particularly regarding efforts to conserve geodiversity and biodiversity, community involvement in area management, as well as the implementation of environmental education programs for the community and tourists. Research findings indicate that the management of the Belitong UGGp has been guided by the principle of sustainability through various conservation programs, community engagement, and the organization of educational activities. Conservation efforts are carried out through the protection of geosites, mangrove ecosystem rehabilitation, turtle hatchling conservation, and the control of activities that have the potential to damage the environment. Community participation is evident through the involvement of tourism awareness groups, geopark communities, the development of geoproducts, and pentahelix collaboration. Meanwhile, the educational aspect is realized through the provision of interpretive panels, geotrails, digital media, and environmental outreach activities. However, the study found that several challenges remain, such as the lack of optimal regulations for the protection of satam stones, uneven management capacity across geosites, limited evaluation of educational impacts, and the need for strengthened oversight of tourism activities that pose risks to the environment.

ANALISIS KEGAGALAN INTERACTIVE GOVERNANCE DALAM TATA KELOLA RUANG TERBUKA PUBLIK OLEH PEMERINTAH KABUPATEN BOGOR DI KAWASAN PUNCAK BOGOR Radhon Fayyadhsayya Albasith; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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Public open space governance in the Puncak Area of Bogor continues to face various challenges, including the gap between regulatory frameworks and their implementation, weak coordination among government agencies, and limited public participation. This study aims to analyze the actor map and their relationships, as well as to identify the failure of implementing the principles of Interactive Governance in Simpang 4 Ciawi Park, Megamendung District Office Park, and Gunung Mas Rest Area. This research employed a descriptive qualitative approach using in-depth interviews, observations, and literature review, with data analyzed through the Miles and Huberman interactive model. The analytical framework was based on Jan Kooiman’s (2003) Interactive Governance theory, encompassing the dimensions of communication, coordination, negotiation, collaboration, and participation. The findings reveal that although the three public open spaces involve different actor configurations, they share similar governance problems, including hierarchical communication, weak inter-agency coordination, reactive negotiation, and suboptimal collaboration and public participation. The most significant governance failure occurred at Simpang 4 Ciawi Park, where the landowner was excluded from the planning process, resulting in the closure of the park. Meanwhile, the management of Megamendung District Office Park and Gunung Mas Rest Area continues to experience institutional and coordination challenges. The study concludes that the failure to implement the principles of Interactive Governance has prevented public open spaces from functioning optimally. Therefore, a more inclusive governance approach is required through stronger cross-sectoral coordination, meaningful public participation from the planning stage, and the establishment of post-development management standards.

Analisis Layanan Administrasi Kependudukan Berbasis Digital Melalui Aplikasi Pak Dalman (Pelayanan Administrasi Kependudukan Dalam Genggaman) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kendal Tahun 2024 Rantika Alfiana Safitri; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

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The implementation of public services is currently faced with various changes and increasingly dynamic demands of society. One of the government's efforts to improve the quality of public services is through information technology-based innovation. The Population and Civil Registration Office of Kendal Regency, as the implementer of population administration services, has developed a digital-based service through the Pak Dalman application (Population Administration Services in Your Hand). This service aims to provide easier access to faster, more transparent, and free services for the public. The purpose of this study is to analyze the application of the concept of digitalization in population administration services through the Pak Dalman application. As well as to identify the impact of its use on improving the quality of public services in Kendal Regency, including aspects of transparency and accountability. This study uses a qualitative method with a descriptive approach. Data collection techniques are carried out through interviews, observation, and documentation. In-depth interviews were conducted with the Head of the Population Administration Information Management Division, Implementers in the Population Administration Information System Section, and community users of the Pak Dalman application. The collected data were analyzed using the theory of E-Government implementation and the theory of the impact of the use of information technology in improving the quality of public services to answer the formulation of the research problem. The results of the study indicate that the support indicator, the implementation of digitalization through the Pak Dalman application is not fully optimal, indicated by the lack of regulatory support for the application's implementation at the regional level and uneven socialization, so that some people still do not understand the mechanism of using the Pak Dalman application. In the capacity indicator, human resource readiness with the presence of competent officers, supported by an adequate budget and technological infrastructure in the form of servers, networks and security systems centralized at the Kendal Regency Communication and Informatics Office. In addition, the implementation of the Information Security Management System (ISMS) and the ISO 27001:2022 Standard, is an effort to maintain the security and protection of public data. In the value indicator, the Pak Dalman application is able to provide services that are easy, fast, free and can be accessed at any time, thereby increasing service efficiency. Overall, the use of the Pak Dalman application has a positive impact on the quality of public services, especially in increasing transparency through information disclosure and accountability through fast, accurate services, and the availability of accountable complaint channels. However, in the aspect of participation, community involvement is needed in the planning stage of digital service development, so that it is necessary to strengthen collaboration between the government and the community.

Analisis Layanan Administrasi Kependudukan Berbasis Digital Melalui Aplikasi Pak Dalman (Pelayanan Administrasi Kependudukan Dalam Genggaman) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kendal Tahun 2024 Rantika Alfiana Safitri; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar

The implementation of public services is currently faced with various changes and increasingly dynamic demands of society. One of the government's efforts to improve the quality of public services is through information technology-based innovation. The Population and Civil Registration Office of Kendal Regency, as the implementer of population administration services, has developed a digital-based service through the Pak Dalman application (Population Administration Services in Your Hand). This service aims to provide easier access to faster, more transparent, and free services for the public. The purpose of this study is to analyze the application of the concept of digitalization in population administration services through the Pak Dalman application. As well as to identify the impact of its use on improving the quality of public services in Kendal Regency, including aspects of transparency and accountability. This study uses a qualitative method with a descriptive approach. Data collection techniques are carried out through interviews, observation, and documentation. In-depth interviews were conducted with the Head of the Population Administration Information Management Division, Implementers in the Population Administration Information System Section, and community users of the Pak Dalman application. The collected data were analyzed using the theory of E-Government implementation and the theory of the impact of the use of information technology in improving the quality of public services to answer the formulation of the research problem. The results of the study indicate that the support indicator, the implementation of digitalization through the Pak Dalman application is not fully optimal, indicated by the lack of regulatory support for the application's implementation at the regional level and uneven socialization, so that some people still do not understand the mechanism of using the Pak Dalman application. In the capacity indicator, human resource readiness with the presence of competent officers, supported by an adequate budget and technological infrastructure in the form of servers, networks and security systems centralized at the Kendal Regency Communication and Informatics Office. In addition, the implementation of the Information Security Management System (ISMS) and the ISO 27001:2022 Standard, is an effort to maintain the security and protection of public data. In the value indicator, the Pak Dalman application is able to provide services that are easy, fast, free and can be accessed at any time, thereby increasing service efficiency. Overall, the use of the Pak Dalman application has a positive impact on the quality of public services, especially in increasing transparency through information disclosure and accountability through fast, accurate services, and the availability of accountable complaint channels. However, in the aspect of participation, community involvement is needed in the planning stage of digital service development, so that it is necessary to strengthen collaboration between the government and the community.

Penerapan E-Government pada Website SIKER Dinas Tenaga Kerja Kota Semarang Sebagai Upaya Peningkatan Pelayanan Publik Fadhil Indra Pradipa; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

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This study aims to analyze the implementation of e-government through the Employment Information System Website (SIKER) at the Department of Manpower of Semarang City and to assess the extent to which the platform ensures inclusive access to public services for all segments of society. This research employs the frameworks of Good Governance, New Public Service, and Policy Implementation Theory to understand digital governance, public service orientation, and the process of implementing technology-based policies. The method used is descriptive qualitative research, with data collection techniques including interviews, documentation, and literature review. The research informants consist of the Head of the Department of Manpower of Semarang City and the SIKER website administrators, with data analysis conducted using an interactive model involving data reduction, data presentation, and conclusion drawing. The results show that the implementation of SIKER has improved efficiency, transparency, and ease of access to employment services, such as AK1 registration (Job Seeker Card), job vacancy information, job training, and industrial relations complaints. Integration with national and provincial systems has further expanded service coverage and supported data-driven decision-making through analytical features. However, several challenges remain, including data synchronization issues across platforms, limited accessibility features for persons with disabilities, and gaps in digital literacy and internet infrastructure in certain areas, which affect the optimal distribution of service access. In conclusion, the implementation of SIKER as a form of e-government has supported the principles of good governance and the smart city transformation in Semarang City, particularly in terms of effectiveness and transparency of public services. However, to achieve truly inclusive and equitable services, it is necessary to strengthen digital infrastructure, enhance human resource capacity, improve system integration, and develop outreach and assistance strategies for vulnerable groups to ensure they are not left behind in the digital transformation process.

Analisis Layanan Administrasi Kependudukan Berbasis Digital Melalui Aplikasi Pak Dalman (Pelayanan Administrasi Kependudukan Dalam Genggaman) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kendal Tahun 2024 Rantika Alfiana Safitri; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar

The implementation of public services is currently faced with various changes and increasingly dynamic demands of society. One of the government's efforts to improve the quality of public services is through information technology-based innovation. The Population and Civil Registration Office of Kendal Regency, as the implementer of population administration services, has developed a digital-based service through the Pak Dalman application (Population Administration Services in Your Hand). This service aims to provide easier access to faster, more transparent, and free services for the public. The purpose of this study is to analyze the application of the concept of digitalization in population administration services through the Pak Dalman application. As well as to identify the impact of its use on improving the quality of public services in Kendal Regency, including aspects of transparency and accountability. This study uses a qualitative method with a descriptive approach. Data collection techniques are carried out through interviews, observation, and documentation. In-depth interviews were conducted with the Head of the Population Administration Information Management Division, Implementers in the Population Administration Information System Section, and community users of the Pak Dalman application. The collected data were analyzed using the theory of E-Government implementation and the theory of the impact of the use of information technology in improving the quality of public services to answer the formulation of the research problem. The results of the study indicate that the support indicator, the implementation of digitalization through the Pak Dalman application is not fully optimal, indicated by the lack of regulatory support for the application's implementation at the regional level and uneven socialization, so that some people still do not understand the mechanism of using the Pak Dalman application. In the capacity indicator, human resource readiness with the presence of competent officers, supported by an adequate budget and technological infrastructure in the form of servers, networks and security systems centralized at the Kendal Regency Communication and Informatics Office. In addition, the implementation of the Information Security Management System (ISMS) and the ISO 27001:2022 Standard, is an effort to maintain the security and protection of public data. In the value indicator, the Pak Dalman application is able to provide services that are easy, fast, free and can be accessed at any time, thereby increasing service efficiency. Overall, the use of the Pak Dalman application has a positive impact on the quality of public services, especially in increasing transparency through information disclosure and accountability through fast, accurate services, and the availability of accountable complaint channels. However, in the aspect of participation, community involvement is needed in the planning stage of digital service development, so that it is necessary to strengthen collaboration between the government and the community.

Kearifan Lokal Dalam Mitigasi Bencana Banjir Berulang Yang Terjadi di Kecamatan Karanganyar Demak Tahun 2024 Clara Hilaria Valentina Saputra; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

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This study examines the recurring floods that occurred in Karanganyar District, Demak Regency, in 2024, specifically in Ketanjung Dukuh Norowito Village. This study demonstrates the need for disaster mitigation efforts that focus not only on structural approaches but also accommodate the local wisdom of the community. This study aims to analyze the role of local wisdom as a social phenomenon that supports mitigation decision-making and its success, and to determine whether the government's response to recurrent flooding is beneficial for mitigation. The researchers also examine whether the "sedekah bumi" (earth alms) program creates conflict or is aligned with government officials. The theory used is Disaster Mitigation in the book "Response to Natural Disaster Emergency" by Giri (2017). The study employed a descriptive qualitative method with data collection techniques through interviews, observation, and documentation, involving informants including flood-affected communities, local leaders, and relevant government actors. The results indicate that local wisdom, such as mutual cooperation (gotong royong), local knowledge, deliberation, and sedekah bumi (earth alms) play a significant role in improving community preparedness. This point of synergy in mitigation is realized through the integration of local knowledge in detecting natural signs with local government infrastructure policies. This collaboration effectively increased the success of short-term mitigation, particularly in accelerating evacuation response times and strengthening social solidarity at the Karanganyar District level. Although the role of traditional leadership has shifted to hamlet heads and has not yet been fully incorporated into written policies, collaborative practices remain a key supporter of social resilience and program sustainability. Based on these findings, it can be emphasized that the synergy between local wisdom and government efforts is a key factor in increasing the effectiveness of recurrent flood mitigation in Ketanjung Village, Karanganyar District, Demak Regency. Further research is recommended to assess long-term effectiveness and develop quantitative methods for more precise flood risk mapping.

PENGARUH SISTEM E-SIMPEL “SISTEM INFORMASI PELAYANAN ONLINE” DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL (DISPENDUKCAPIL) KABUPATEN GROBOGAN TERHADAP PELAYANAN PUBLIK TAHUN 2025 Ivana Aruliya Risaldi; Neny Marlina
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

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The development of information technology encourages the government to innovate in the delivery of public services through the implementation of digital-based systems, one of which is the E-SIMPEL System (Online Service Information System) implemented by the Grobogan Regency Population and Civil Registration Service to improve the quality of population administration services. This system is designed to provide easier access to services for the community more effectively and efficiently, but in its implementation there are still obstacles such as limited digital literacy in the community and the readiness of technological infrastructure. Therefore, this research formulates the problem regarding the influence of implementing the E-SIMPEL System in improving public services and aims to analyze its influence on the quality of public services using the theoretical basis of e-government and the concept of service quality which includes the dimensions of reliability, responsiveness, assurance, empathy and tangible through a descriptive quantitative approach with a survey method of 90 respondents using a Likert scale which is analyzed using validity, reliability and simple linear regression tests with the help of SPSS. The research results show that the implementation of the E-SIMPEL System has a positive and significant effect on the quality of public services with a calculated t value of 14.101 which is greater than the t table of 1.987 and a significance level of 0.000 < 0.05, as well as a correlation coefficient value of 0.833 which shows a strong relationship and a coefficient of determination (R²) of 0.693 which shows a contribution of 69.3%. Based on these results, it is concluded that the E-SIMPEL system has a significant influence in improving the quality of public services at the Grobogan Regency Population and Civil Registration Service, increasing the effectiveness and efficiency of services and facilitating public access, so it is recommended that local governments continue to develop the system, increase outreach, and strengthen technological infrastructure to support the optimization of digital-based public services.

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