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Puji Astuti
Program studi S1 ilmu pemerintahan
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Analisis Implementasi Program Kartu Jakarta Mahasiswa Unggul (KJMU) di DKI Jakarta Iqbal Fikri Nurprastya; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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The Kartu Jakarta Mahasiswa Unggul (KJMU) program is an educational policy intervention by the Provincial Government of DKI Jakarta aimed at democratizing access to higher education for underprivileged citizens. This study aims to analyze the implementation effectiveness of the KJMU program following the enactment of Governor Regulation Number 101 of 2021 and to evaluate its governance. This study employs a descriptive qualitative approach. Data were collected through in-depth interviews with officials from the Center for Personal and Operational Education Funding Services (P4OP) and recipient students from various universities (UNJ, UIN Syarif Hidayatullah Jakarta, UPN Veteran Jakarta), supported by secondary data triangulation. The analysis is constructed using the implementation theories of Van Meter and Van Horn, Mazmanian and Sabatier, alongside the concept of Good Public Policy Governance. The findings indicate that: (1) The transition of quantitative welfare measurement using the Integrated Social Welfare Data (DTKS) successfully improved accountability and suppressed inclusion errors; however, its implementation is trapped in the pathology of bureaucratic fragmentation (Silo Effect) among P4OP, the Social Agency, and Bappenda, which slows down public services; (2) There is a deficit in preventive information transparency that triggered unilateral termination of participation (shock implementation), thereby spawning social innovation in the form of Target Group Resilience through the movement of informal campus actors (NaraMuda and Forum KJMU communities) to break through the bureaucratic deadlock; (3) At the outcome level, KJMU funds are proven to be highly effective acting as a "cognitive liberator" that eliminates both direct and indirect educational cost barriers. To suppress the bureaucratic pathology, the researcher recommends the establishment of a Single Window System based on cross-agency data interoperability, regulatory amendments accommodating a grace period, and host to-host digitalization of academic verification.
ANALISIS KAPASITAS BADAN USAHA MILIK DESA (BUMDes) TIRTA MANDIRI DALAM PENGELOLAAN DESA WISATA DI DESA PONGGOK KECAMATAN POLANHARJO KABUPATEN KLATEN Galuh Wahyu Endah Pratiwi; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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This study aims to analyze the organizational capacity of BUMDes Tirta Mandiri in managing Ponggok Tourism Village, Polanharjo District, Klaten Regency. Organizational capacity is examined through four main dimensions based on Horton's (2003) theoretical framework: (1) infrastructure, technology, and financial resources; (2) networks and linkages; (3) program and process management; and (4) strategic leadership. The research employed a descriptive qualitative approach with data collected through in-depth interviews, observation, and documentation. Informants were selected purposively, including the BUMDes Director, marketing management, field staff, the Head of Ponggok Village, the Chair of Umbul Ponggok UMKM, and local business actors. The findings indicate that BUMDes Tirta Mandiri has undergone significant institutional transformation, evolving from managing one tourism unit to a multidimensional business organization overseeing eleven business units with financial independence since 2014. Core strengths lie in the innovative Ponggok Kreatif (PONGKREA) program, optimization of digital platforms for tourism promotion, and strategic partnerships with leading universities and the private sector through Corporate Social Responsibility (CSR) schemes. The study also identified several structural barriers, including: ambiguity in legal entity status limiting access to capital, suboptimal financial reporting transparency, weak inter-unit coordination mechanisms, and tensions between BUMDes' business orientation and local community entrepreneurial independence. The study concludes that BUMDes Tirta Mandiri's success is a manifestation of the collective social capital of all village elements. To sustain and enhance the competitiveness of Ponggok Tourism Village, strengthening financial transparency, reorienting the UMKM empowerment model toward greater participation, improving cross-unit coordination, and pursuing sustainable tourism product innovation are imperative.
STRATEGI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) DALAM MEWUJUDKAN MAL PELAYANAN PUBLIK YANG BERKUALITAS DI KABUPATEN GROBOGAN Avrilia Pratiwi; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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This study aims to analyze the strategy of the Grobogan Regency Investment and One-Stop Integrated Services Agency (DPMPTSP) in realizing a quality Srikandi Public Service Mall (MPP), and to identify supporting and inhibiting factors in its implementation. The research employed a qualitative approach with data collected through interviews, observation, and documentation. The analysis focused on three main stages of Strategic Management: formulation, implementation, and evaluation. The results show that DPMPTSP developed a comprehensive strategy through a demand-driven approach, supported by Public Satisfaction Survey (SKM) data, Focus Group Discussions (FGDs), and priority service analysis. During implementation, the strategy was realized through service integration across 33 agencies, service standard enforcement, and technology utilization such as digital queuing systems and electronic SKM. During evaluation, the 2025 SKM score reached 92.054 (very good category), though service quality gaps were identified among units. Key supporting factors include leadership commitment, modern facilities, and professional staff. Inhibiting factors include technological system instability, cross-agency discipline issues, high queue volumes, and challenges with incomplete public documents.
Implementasi Program Dapur Sehat Atasi Stunting Sebagai Upaya Penanganan Stunting di Kota Semarang (Studi di Kecamatan Tugu dan Semarang Timur) Jovita Ersa Natasyah; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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Stunting merupakan salah satu permasalahan kesehatan masyarakat yang berdampak terhadap pertumbuhan fisik, perkembangan kognitif, serta kualitas sumber daya manusia. Sebagai upaya percepatan penurunan stunting, pemerintah mengembangkan Program Dapur Sehat Atasi Stunting (DASHAT) yang berfokus pada pemberdayaan masyarakat melalui edukasi gizi, pemanfaatan pangan lokal, dan pendampingan keluarga berisiko stunting. Penelitian ini bertujuan menganalisis implementasi Program DASHAT di Kota Semarang, khususnya di Kecamatan Tugu dan Kecamatan Semarang Timur, serta mengidentifikasi faktor pendukung dan penghambat pelaksanaannya. Penelitian menggunakan metode kualitatif dengan pendekatan deskriptif. Data diperoleh melalui wawancara, observasi, dan dokumentasi terhadap pegawai BKKBN Provinsi Jawa Tengah, DPPKB Kota Semarang, PLKB, kader Kampung KB, dan keluarga berisiko stunting. Analisis data menggunakan model Miles dan Huberman dengan teori implementasi Charles O. Jones yang meliputi aspek pengorganisasian, interpretasi, dan penerapan. Hasil penelitian menunjukkan bahwa implementasi Program DASHAT telah terlaksana melalui koordinasi antarpelaksana, edukasi gizi, demonstrasi memasak, pemberian bahan pangan bergizi, serta kunjungan rumah kepada keluarga sasaran. Namun, implementasi program pada kedua wilayah menunjukkan variasi yang dipengaruhi oleh karakteristik wilayah, kapasitas kader, dukungan lintas sektor, serta partisipasi masyarakat. Selain itu, masih ditemukan kendala berupa keterbatasan pembekalan kader, perbedaan pemahaman mengenai fokus perubahan perilaku keluarga, dan belum meratanya pelaksanaan kegiatan di seluruh wilayah sasaran. Penelitian ini menyimpulkan bahwa implementasi Program DASHAT di Kota Semarang telah berjalan sesuai aspek pengorganisasian, interpretasi, dan penerapan, tetapi masih memerlukan penguatan kapasitas pelaksana, penyamaan persepsi mengenai tujuan program, serta peningkatan konsistensi pelaksanaan agar tujuan percepatan penurunan stunting dapat dicapai secara optimal.
EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI APLIKASI SILOKA (SISTEM LAYANAN ONLINE KEPENDUDUKAN) DI KABUPATEN BOGOR Cristian Nicodemus Barus; Puji Astuti
Journal of Politic and Government Studies Vol 14, No 3 (2025): Vol 14, No 3 : Periode Wisuda Juli 2025
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This research is motivated by the digital transformation of population administration services in Bogor Regency through the SILOKA application (Online Population Service System) launched by the Population and Civil Registration Office of Bogor Regency in 2020, although various public complaints regarding technical issues and accessibility are still found, so its effectiveness needs to be assessed. This study aims to analyze the effectiveness of population administration services through the SILOKA application and identify obstacles in its implementation. In evaluating the effectiveness of this digital service, this study employs the E Service Quality theory by Parasuraman, Zeithaml, and Malhotra (2005), which encompasses seven dimensions: efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact. The research employs a quantitative approach with 100 respondents from the people of Bogor Regency who have used SILOKA, selected through accidental sampling technique, and analyzed using validity tests, reliability tests, the SERVQUAL method, and Importance Performance Analysis (IPA) with a Cartesian diagram. The results show that The service effectiveness of the Siloka application is asymmetrical regarding Management and Human Resources, as evidenced by the Privacy, Responsiveness, and Compensation indicators, which are consistently situated in Quadrant B (keep up the good work). The personnel have demonstrated a high commitment to service and are proactive in providing information whenever system disruptions occur. Conversely, the primary obstacle lies in the Information Technology Infrastructure aspect, as reflected by the Reliability indicator, which falls into Quadrant A (top priority) with the largest negative Gap value. This infrastructure failure serves as the main barrier, where inadequate server capacity and bandwidth result in the application frequently experiencing errors, network disruptions, and the malfunction of features that are crucial for the public. This study recommends the structuring and maintenance of information technology infrastructure, the provision of an integrated complaint channel, the implementation of system-based technical supervision, and periodic public satisfaction evaluations to the Population and Civil Registration Office of Bogor Regency.
EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI APLIKASI SILOKA (SISTEM LAYANAN ONLINE KEPENDUDUKAN) DI KABUPATEN BOGOR Cristian Nicodemus Barus; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 3 (2026): Volume 15, No 3 : Periode Wisuda Juli 2026
Publisher : Journal of Politic and Government Studies

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Abstract

This research is motivated by the digital transformation of population administration services in Bogor Regency through the SILOKA application (Online Population Service System) launched by the Population and Civil Registration Office of Bogor Regency in 2020, although various public complaints regarding technical issues and accessibility are still found, so its effectiveness needs to be assessed. This study aims to analyze the effectiveness of population administration services through the SILOKA application and identify obstacles in its implementation. In evaluating the effectiveness of this digital service, this study employs the E Service Quality theory by Parasuraman, Zeithaml, and Malhotra (2005), which encompasses seven dimensions: efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact. The research employs a quantitative approach with 100 respondents from the people of Bogor Regency who have used SILOKA, selected through accidental sampling technique, and analyzed using validity tests, reliability tests, the SERVQUAL method, and Importance Performance Analysis (IPA) with a Cartesian diagram. The results show that The service effectiveness of the Siloka application is asymmetrical regarding Management and Human Resources, as evidenced by the Privacy, Responsiveness, and Compensation indicators, which are consistently situated in Quadrant B (keep up the good work). The personnel have demonstrated a high commitment to service and are proactive in providing information whenever system disruptions occur. Conversely, the primary obstacle lies in the Information Technology Infrastructure aspect, as reflected by the Reliability indicator, which falls into Quadrant A (top priority) with the largest negative Gap value. This infrastructure failure serves as the main barrier, where inadequate server capacity and bandwidth result in the application frequently experiencing errors, network disruptions, and the malfunction of features that are crucial for the public. This study recommends the structuring and maintenance of information technology infrastructure, the provision of an integrated complaint channel, the implementation of system-based technical supervision, and periodic public satisfaction evaluations to the Population and Civil Registration Office of Bogor Regency.
POLA KEMITRAAN DINAS SOSIAL KOTA SEMARANG DENGAN RUMAH PINTAR BANGJO DALAM PENDAMPINGAN ANAK JALANAN Jelita Natalia Simatupang; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 1 (2026): Volume 15, No 1 : Periode Wisuda Januari 2026
Publisher : Journal of Politic and Government Studies

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This study examines the assistance of street children in Semarang City through partnership relations between the government and non-governmental organizations. The Semarang City Social Affairs Office holds authority in the provision of social welfare; however, as a single actor, it faces limitations in terms of budget, resources, and field coverage across all segments of society. Therefore, the government establishes a collaborative relationship with Rumah Pintar Bangjo as a platform through which street children can grow and develop optimally. This research employs a descriptive qualitative approach, with data collected through interviews, observation, and documentation. The informants in this study consist of nine individuals, including assisted children, representatives of the Semarang City Social Affairs Office, and Rumah Pintar Bangjo. Data analysis was conducted through data reduction, data display, and verification of the final conclusions. The findings indicate that the partnership model has been implemented quite effectively; however, gaps remain in the aspect of obstacle management. Therefore, the government, together with non-governmental organizations, must implement more intensive parental development initiatives and enhance the monitoring of child assistance to ensure the sustainability of the partnership program.
ANALISIS KUALITAS PELAYANAN DI PUSKESMAS BULUSAN KECAMATAN TEMBALANG, KOTA SEMARANG Deri Izamulardy; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
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The quality of health services is a crucial indicator in assessing public service performance, particularly at primary healthcare facilities such as community health centers. This study aims to analyze the service quality at Bulusan Community Health Center, Tembalang District, Semarang City, based on the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study employs a quantitative approach with a descriptive design. Data were collected through questionnaires distributed to 100 respondents who were service users, selected using the accidental sampling technique. Data analysis was conducted using descriptive statistics by calculating the mean score of each dimension. The results indicate that the overall service quality is categorized as good, with an average score of 3.02. The highest score is found in the assurance dimension (3.16), while the lowest score is in the responsiveness dimension (2.91). This finding suggests that improvements are needed, particularly in terms of service responsiveness and service speed. This study is expected to provide valuable input for improving the quality of healthcare services at Bulusan Community Health Center.
ANALISIS KINERJA PELAYANAN PERIZINAN BERUSAHA ONLINE MELALUI LAYANAN KONSULTASI DAN PENDAMPINGAN TERPADU SECARA ELEKTRONIK (LAKON-E PANDU) DI PROVINSI JAWA TENGAH Elsa Putri Kusuma Wardani; Puji Astuti
Journal of Politic and Government Studies Vol 15, No 2 (2026): Volume 15, No 2 : Periode Wisuda April 2026
Publisher : Journal of Politic and Government Studies

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Digital transformation in public services encourages the development of electronic-based licensing services to improve efficiency, transparency, and service quality. LAKON-E PANDU is presented as an innovative online licensing consultation and assistance service to help business actors understand the risk based licensing mechanism through the OSS system. This study aims to assess the performance of this service in supporting optimal public services. The study used a qualitative method with a descriptive approach. Informants came from agencies and service users selected by purposive sampling based on business scale. Data were collected through interviews, documentation, and literature studies, then analyzed through reduction, presentation, and drawing conclusions with reference to e-service theory. The results of the study indicate that the performance of LAKON-E PANDU is generally quite optimal, in terms of efficiency, fulfillment, system availability, and privacy, although technical obstacles remain. Therefore, increased socialization, strengthening of the monitoring and evaluation system, stability of digital infrastructure, effectiveness of consultation services, and protection of user data are needed.
Co-Authors Avrilia Pratiwi Cristian Nicodemus Barus Deri Izamulardy Elsa Putri Kusuma Wardani Galuh Wahyu Endah Pratiwi Iqbal Fikri Nurprastya Jelita Natalia Simatupang Jovita Ersa Natasyah