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All Journal Indonesian Journal of Multidisciplinary Sciences
Rifda Fitrianty
Master of Management Program, Sekolah Tinggi Ilmu Ekonomi Mahardhika Surabaya
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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The Effect of Work Environment, Employee Training, and Leadership Style on Service Quality with Employee Performance as an Intervening Variable at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak Hendy Surya Pratama; Sri Rahayu; Rifda Fitrianty
Indonesian Journal of Multidisciplinary Sciences (IJoMS) Vol. 5 No. 1 (2026): Indonesian Journal of Multidisciplinary Sciences (IJoMS)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/ijoms.v5i1.2565

Abstract

This study aims to analyze the effect of work environment, employee training, and leadership style on service quality with employee performance as an intervening variable at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak. This study employed a quantitative approach with an explanatory research design. The population consisted of employees of the Customs and Excise Supervision and Service Office of Tanjung Perak, with a sample of 198 respondents. Data were collected using a questionnaire and analyzed using SEM-PLS. The results show that work environment, employee training, and leadership style have a positive and significant effect on employee performance. Work environment, employee training, leadership style, and employee performance also have a positive and significant effect on service quality. In addition, employee performance is proven to mediate the effect of work environment, employee training, and leadership style on service quality. These findings indicate that improving service quality is not only directly determined by organizational factors, but also through the improvement of employee performance. Therefore, the Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak needs to strengthen a conducive work environment, practical employee training, supportive leadership, and reliable and responsive employee performance.
The Effect of Leadership, Organizational Culture, and Work Motivation on the Performance of Import Goods Physical Inspectors through Job Satisfaction at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak Firman Adi Kristanto; Sri Rahayu; Rifda Fitrianty
Indonesian Journal of Multidisciplinary Sciences (IJoMS) Vol. 5 No. 1 (2026): Indonesian Journal of Multidisciplinary Sciences (IJoMS)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/ijoms.v5i1.2566

Abstract

This study aims to analyze the effect of leadership, organizational culture, and work motivation on the performance of import goods physical inspectors through job satisfaction at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak. This study employed a quantitative approach with an explanatory research design. The population consisted of all import goods physical inspectors at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak, totaling 35 employees. The sampling technique used was saturated sampling, in which the entire population was selected as research respondents. Data were collected through a questionnaire using a 1–5 Likert scale and analyzed using SEM-PLS. The results show that leadership, organizational culture, and work motivation have a positive and significant effect on job satisfaction. Leadership, organizational culture, work motivation, and job satisfaction also have a positive and significant effect on the performance of import goods physical inspectors. In addition, job satisfaction is proven to mediate the effect of leadership, organizational culture, and work motivation on the performance of import goods physical inspectors. These findings indicate that improving the performance of import goods physical inspectors is not only directly determined by leadership, organizational culture, and work motivation, but also through the improvement of job satisfaction. Therefore, the organization needs to strengthen fair and supportive leadership, a disciplined and meticulous work culture, work motivation, and employee job satisfaction.
Effect of Work Discipline, Education and Training, and Incentives on Employee Performance Through Job Satisfaction at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak Fajar Wahyu Hidayat; Sri Rahayu; Rifda Fitrianty
Indonesian Journal of Multidisciplinary Sciences (IJoMS) Vol. 5 No. 1 (2026): Indonesian Journal of Multidisciplinary Sciences (IJoMS)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/ijoms.v5i1.2567

Abstract

This study aims to analyze the effect of work discipline, education and training, and incentives on employee performance through job satisfaction at Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak. This research employed a quantitative approach with an explanatory research design. The respondents consisted of 194 employees. Data were collected using a questionnaire with a 1–5 Likert scale and analyzed using SEM-PLS. The results show that work discipline, education and training, and incentives have a positive and significant effect on job satisfaction. Work discipline, education and training, incentives, and job satisfaction also have a positive and significant effect on employee performance. In addition, job satisfaction is proven to mediate the effect of work discipline, education and training, and incentives on employee performance. These findings indicate that improving employee performance is not only directly determined by work discipline, education and training, and incentives, but also through the improvement of job satisfaction. Therefore, Medium Customs Type, Customs and Excise Controlling and Servicing Office of Tanjung Perak needs to strengthen work discipline management, implement relevant education and training programs, improve an appropriate incentive system, and enhance employee job satisfaction to support more optimal employee performance.
Co-Authors Fajar Wahyu Hidayat Firman Adi Kristanto Hendy Surya Pratama Sri Rahayu