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Pengujian Pengalaman Pengguna Platform LMS Menggunakan Metode UEQ pada Siswa SMP Alfin Maulid; Rio Setiawan; Ridian Gusdiana
TIN: Terapan Informatika Nusantara Vol 7 No 1 (2026): June 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v7i1.10269

Abstract

The implementation of Learning Management Systems (LMS) in rural Junior High Schools (SMP) faces environmental technical challenges and user oversights (human error). At SMP Negeri 2 Cikajang, the use of LMS for the Summative End-of-Semester Assessment (PSAS) is confronted with fluctuating internet connectivity and student login issues. The urgency of this study lies in the need for an evaluation using the User Experience Questionnaire (UEQ) method to diagnose the multidimensional impact of these technical issues, capturing both pragmatic quality and hedonic quality. This quantitative survey research aims to measure the user experience of the LMS using the UEQ method and to generate adaptive system workflow recommendations. From a population of 932 students, the sample was calculated using the Slovin formula and selected through Proportionate Stratified Random Sampling to ensure representativeness across grade levels (VII, VIII, IX), yielding 95 valid respondents. Data analysis using the UEQ Data Analysis Tool measured six main scales: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The analysis results show exceptionally high mean scores across all dimensions (> 0.8): Attractiveness (2.34), Perspicuity (2.29), Efficiency (2.13), Dependability (1.95), Stimulation (2.24), and Novelty (2.11). Based on the global benchmark analysis, all six dimensions are categorized as Excellent. This study contributes empirically to the evaluation of LMS user experience in rural junior high schools using the User Experience Questionnaire (UEQ), while providing adaptive system improvement recommendations that consider network limitations and the characteristics of early adolescent users. In conclusion, despite external infrastructure barriers, the LMS platform is perceived as highly positive, dependable, and motivating by students because users can distinguish external network constraints from the intrinsic quality of the application.
Pengembangan Sistem Manajemen Surat Berbasis Web Menggunakan Design Thinking dan Agile-Scrum An-Nisa Aina Nurwaida; Hendri Julian Pramana; Rio Setiawan; Hazza Rekhsa Faiq Azmahadi; Ahmad Ichsan Mujabar
TIN: Terapan Informatika Nusantara Vol 7 No 3 (2026): August 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v7i3.10778

Abstract

Digital transformation in higher education has increased the demand for more effective, efficient, and integrated correspondence administration systems. However, the Faculty of Communication and Information at Universitas Garut continues to experience problems in managing incoming and outgoing correspondence because letter numbering, document distribution, disposition, and archiving processes are still performed manually and are not yet integrated. These conditions result in administrative delays, an increased risk of recording errors and data duplication, difficulties in retrieving archived documents, and reduced efficiency of administrative services. This study aims to develop a web-based Mail Management System by applying the Design Thinking approach to User Interface (UI) and User Experience (UX) design while adopting the Agile-Scrum framework as an iterative and adaptive software development methodology. The research stages consisted of user needs identification, prototype design, system development, feature implementation, and usability evaluation using the System Usability Scale (SUS). The developed system provides integrated features, including automated letter numbering, incoming and outgoing mail management, user and access management, letter templates, period and organizational unit management, letter disposition, and digital archiving. The usability evaluation involving six respondents produced an average SUS score of 70, which falls into the Acceptable category with a Grade C, indicating that the system has good usability and is acceptable to users. The findings of this study indicate that the integration of Design Thinking and Agile-Scrum is an effective approach for developing a web-based Mail Management System that is aligned with user needs.