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All Journal Jurnal Kolaboratif Sains Madani: Multidisciplinary Scientific Journal
Vivi Oktari
Prodi Akuntansi Keuangan Publik, Fakultas Ekonomi, Universitas Terbuka Indonesia
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Analisis Kritis Peran Ombudsman Republik Indonesia dalam Pengawasan Pelayanan Publik dan Implikasi Terhadap Akuntabilitas Publik: Kajian Literatur Perspektif Good Governance Ria Aprian Hamadi; Vivi Oktari
Madani: Jurnal Ilmiah Multidisiplin Vol 4, No 5 (2026): June 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20839312

Abstract

Public service oversight plays an important role in promoting the implementation of good governance principles, particularly in terms of transparency and accountability. However, in practice, there are still discrepancies between the concepts developed in the literature and the conditions found in the field. This study focuses on understanding these gaps by examining various theoretical studies and empirical findings related to the role of the Ombudsman of the Republic of Indonesia in public service oversight. This research employs a qualitative approach through a literature study, utilizing books, scientific journals, and legal documents as data sources. The data were analyzed using a descriptive-comparative method to identify relationships among patterns, research limitations, and several aspects related to the effectiveness of oversight. The findings indicate that, conceptually, the Ombudsman of the Republic of Indonesia functions as a supervisory institution that supports the realization of public accountability. However, in practice, this role has not yet been carried out optimally. Several factors contribute to this condition, including low public participation, limited authority in enforcing recommendations, and the absence of standardized indicators for measuring oversight effectiveness. These findings suggest that institutional strengthening, increased public participation, and the development of a more integrated oversight system are still needed to ensure that good governance principles can be realized more effectively and tangibly.
Analisis Kritis Peran Ombudsman Republik Indonesia Dalam Pengawasan Pelayanan Publik Dan Implikasi Terhadap Akuntabilitas Publik: Kajian Literatur Perspektif Good Governance Ria Aprian Hamadi; Vivi Oktari
Jurnal Kolaboratif Sains (Special Issue) Jurnal Kolaboratif Sains (JKS) - July 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v9i7.11619

Abstract

Pengawasan pelayanan publik memiliki peran penting dalam mendorong penerapan prinsip good governance, terutama dalam aspek transparansi dan akuntabilitas. Namun, dalam praktiknya masih terdapat perbedaan antara konsep yang berkembang dalam literatur dengan kondisi yang ditemukan di lapangan. Penelitian ini berfokus pada upaya memahami kesenjangan tersebut dengan menelaah berbagai kajian teoritis dan temuan empiris terkait peran Ombudsman Republik Indonesia dalam pengawasan pelayanan publik. Penelitian yang digunakan adalah kualitatif melalui studi literatur, dengan memanfaatkan buku, jurnal ilmiah dan dokumen hukum sebagai sumber data. Data dianalisis secara deskriptif-komparatif untuk melihat keterkaitan pola, keterbatasan kajian dan beberapa aspek yang berkaitan dengan efektivitas pengawasan. Hasil kajian menunjukkan bahwa secara konseptual Ombudsman Republik Indonesia berperan sebagai lembaga pengawas yang mendukung terwujudnya akuntabilitas publik. Akan tetapi, dalam praktiknya peran tersebut belum berjalan optimal. Hal ini dipengaruhi oleh beberapa faktor, antara lain rendahnya partisipasi masyarakat, keterbatasan kewenangan dalam pelaksanaan rekomendasi serta belum adanya indikator yang seragam dalam mengukur efektivitas pengawasan. Temuan ini menunjukkan bahwa penguatan kelembagaan, peningkatan partisipasi publik serta pengembangan sistem pengawasan yang lebih terintegrasi masih diperlukan agar prinsip good governance dapat terwujud secara lebih nyata.
Co-Authors Ria Aprian Hamadi Ria Aprian Hamadi