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p-Index From 2021 - 2026
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All Journal Ambidextrous : Journal of Innovation, Efficiency and Technology in Organization
Zatin Niqotaini
National Development University “Veteran” Jakarta
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering

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Analysis and Design of a Web-Based Queue Ordering and Monitoring Information System for Mavera Fried Chicken MSMEs Fauziyah Zharfan Auliya; Nadiefa Khairina Lesmana; Lucky Ardilah; Zatin Niqotaini
Ambidextrous Journal of Innovation Efficiency and Technology in Organization Vol. 1 No. 02: Driving Efficiency and Innovation: Transforming Organizations in the Era of Digital A
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/ambidextrous.v1i02.517

Abstract

This study aims to analyze and design a web-based ordering and queue monitoring information system for Ayam Geprek Mavera MSMEs. The business faces several operational challenges, including long customer queues, manual order recording, uncertain order completion times, and online ordering that still relies on WhatsApp. To address these issues, a web-based system was designed using the Waterfall development method, while data and references were collected through a literature review approach. The resulting system design consists of UML models, including flowcharts, use case diagrams, activity diagrams, sequence diagrams, class diagrams, and website interface mockups. The proposed system provides features for online ordering, payment processing, queue management, and real-time order tracking. The design is expected to improve service efficiency, reduce recording errors, and support the digital transformation of culinary MSMEs
Design of an Interactive E-Menu Information System Based on QR Code at Kopi Tuku Chesya Ramadhani Putri Widodo; Mysha Salma Aqila; Nazwa Aulya Asri Pratama; Zatin Niqotaini
Ambidextrous Journal of Innovation Efficiency and Technology in Organization Vol. 5 No. 01 (2026): Ambidextrous: Journal of Innovation, Efficiency and Technology in Organization
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/ambidextrous.v5i01.518

Abstract

The rapid development of information technology and internet-based services has driven digital transformation in the culinary industry to improve operational efficiency and customer experience. One of the challenges faced by Kopi Tuku is the occurrence of long queues during peak hours due to conventional ordering processes that require customers to view printed menus and place orders directly at the cashier. This study aims to design an interactive QR Code-based E-Menu Information System that can streamline the ordering and payment process while enhancing service efficiency. The research employed the Prototyping Development Model, involving problem identification, data collection, requirements analysis, object-oriented system design using Unified Modeling Language (UML), and user interface prototyping using Figma. The results of the study produced a comprehensive system design consisting of use case diagrams, activity diagrams, sequence diagrams, class diagrams, and interactive user interface prototypes. The proposed system enables customers to access digital menus, place orders, monitor order status, and complete digital payments through their smartphones by scanning QR Codes. The designed system also facilitates transaction verification and order processing by cashiers and baristas in an integrated environment. In conclusion, the QR Code-based interactive E-Menu Information System has the potential to improve service efficiency, reduce customer waiting times, increase order accuracy, and provide a more practical and modern customer experience at Kopi Tuku.
Co-Authors Chesya Ramadhani Putri Widodo Fauziyah Zharfan Auliya Lucky Ardilah Mysha Salma Aqila Nadiefa Khairina Lesmana Nazwa Aulya Asri Pratama