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Peningkatan Kinerja Usaha Industri Retail Melalui Pendampingan Manajemen Sumber Daya Manusia Berbasis Pembagian Tugas dan SOP Kerja: Pengabdian Theressa Taken Pasaribu; Aninda Puji Adila; Azolla Degita Azis; Restu Hanin Annisaa; Raihan Fajri Ramadhan; Budi Darma
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 4 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 4 April - Juni
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i4.6636

Abstract

Improving retail business performance through human resource management mentoring based on task division and work SOPs aims to enable management at the Hombing Jaya store to distribute tasks in accordance with work SOPs and ensure work runs according to the wishes of the business owner and employees. This community service activity was conducted at one of the Hombing Jaya retail stores. This mentoring was conducted using a participatory approach and training conducted through observation and interviews, followed by discussions with participants. The results of this activity revealed that the Hombing Jaya store had not implemented a documented division of tasks, and that work was carried out solely based on habit, and that a work evaluation mechanism was not yet available. The implications of this community service are that participants are able to understand human resource management and equitable work division mechanisms, are able to create employee task divisions within the business, are able to establish performance SOPs, and evaluate performance in their business.
Pengaruh Kualitas Pelayanan Publik dan Manajemen Sumber Daya Manusia terhadap Kepuasan Masyarakat di Kantor Desa Sungkai Kecamatan Bajubang Kasiyati Yunita Wulansari; Sri Rosmawati; Budi Darma
Jurnal Ilmiah Universitas Batanghari Jambi Vol 26, No 2 (2026): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v26i2.6548

Abstract

This study aims to analyze the influence of public service quality and human resource management on public satisfaction at the Sungkai Village Office, Bajubang District, both partially and simultaneously. The study employs a quantitative approach using a survey method. The population consists of community members receiving services at the Sungkai Village Office, while the sample comprises 60 respondents selected through purposive sampling. Data were collected via Likert-scale questionnaires and analyzed using multiple linear regression. The results indicate that public service quality and human resource management have a positive and significant effect on public satisfaction, both simultaneously and partially. This implies that improving public service quality—supported by effective human resource management—is a crucial factor in enhancing public satisfaction with the services provided at the Sungkai Village Office, Bajubang District.
Co-Authors Aninda Puji Adila Azolla Degita Azis Kasiyati Yunita Wulansari Raihan Fajri Ramadhan Restu Hanin Annisaa Sri Rosmawati Theressa Taken Pasaribu