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All Journal JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram)
Rohman Rofiki
Universitas Mataram
Humanities Education Social Sciences Other

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The Effect of Perceived Favoritism and Absence of Punishment on Employee Productivity Decline at GraPARI Telkomsel Mataram Putu Windrawan; Harry Kurniawan; Ary Rangga Rezki; Rohman Rofiki
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 15 No. 2 (2026): JMM June 2026
Publisher : Faculty of Economics and Business University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jmm.v15i2.873

Abstract

This study aims to examine the effect of perceived favoritism and absence of punishment on employee productivity decline at GraPARI Telkomsel Mataram. Employee productivity is a critical factor in determining organizational performance, particularly in service-based industries where employee behavior directly influences service quality and customer satisfaction. However, internal organizational factors such as perceived unfairness and weak disciplinary enforcement may contribute to productivity decline. This research uses a quantitative causal approach with a census sampling technique involving 50 employees as respondents. Data were collected through structured questionnaires and analyzed using multiple linear regression analysis. The validity, reliability, and classical assumption tests were conducted to ensure the robustness of the model. The results of the partial analysis indicate that perceived favoritism has no significant effect on employee productivity decline. In contrast, absence of punishment has a positive and significant effect on employee productivity decline. These findings suggest that weak disciplinary enforcement is a more dominant factor influencing productivity decline compared to perceived favoritism. Therefore, strengthening organizational discipline systems is essential to maintain employee productivity in service organizations.
Co-Authors Ary Rangga Rezki Harry Kurniawan Putu Windrawan