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All Journal Caraka Prabu : Jurnal Ilmu Pemerintahan
Firman Abriansya
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Social Sciences

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IMPLEMENTASI PROGRAM LAYANAN TERAPUNG KEAGAMAAN (LANTERA) PADA KANTOR KEMENTERIAN AGAMA KABUPATEN LINGGA KEPULAUAN RIAU Nurhadiyanti Nurhadiyanti; Agus Saputra; Rika Apriati Ningsih; Firman Abriansya
Jurnal Caraka Prabu Vol 10 No 1 (2026): Caraka Prabu : Jurnal Ilmu Pemerintahan
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jcp.v10i1.5508

Abstract

This paper discusses the Implementation of the LANTERA Program in Improving Public Services at the Ministry of Religious Affairs Office in Lingga Regency. The LANTERA program is a strategic initiative designed to improve service quality, accelerate administrative service processes, and increase public satisfaction in obtaining religious and administrative services. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, participatory observation, and documentation studies on the implementation of the LANTERA program. In general, the results of this study indicate that the implementation of the LANTERA program in Lingga Regency has been running well and has brought a number of significant improvements in public services. These include increasing the speed of the service process, reducing bureaucratic obstacles, and increasing the transparency of service information to the public. This program has also succeeded in creating a more integrated and systematic service mechanism through the use of information technology, thereby improving the quality of interactions between service officers and the public.
Co-Authors Agus saputra Nurhadiyanti Nurhadiyanti Rika Apriati Ningsih