Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Idarotuna : Jurnal of Administrative Science
Retno Wulan Sekarsari
Universitas Islam Malang, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Peningkatan Kompetensi Sumber Daya Manusia E-BMD untuk Mewujudkan Public Service Excellence Tita Veby Wulansari; Hayat Hayat; Retno Wulan Sekarsari
Idarotuna : Journal of Administrative Science Vol. 7 No. 1 (2026): May
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v7i1.216

Abstract

The use of information technology to improve the effectiveness, accountability, and transparency of governance, including in the management of Regional Assets (BMD), is driven by digital transformation in government administration. Electronic Regional Assets (E-BMD) is an electronic-based asset management system implemented by the Malang City Government through the Regional Finance and Assets Agency (BKAD). The capabilities of the human resources running this system have a significant impact on the success of its implementation. To achieve Public Service Excellence in the Malang City BKAD, this study aims to assess the capabilities of human resources in operating E-BMD, identify supporting and inhibiting factors, and investigate their roles. A descriptive qualitative methodology was employed in this study. In-depth interviews, observations, and documentation of staff members involved in E-BMD management were used to collect data. Afterward, an interactive data analysis model with triangulation of sources and methods for validity testing was used to examine the data. The findings indicate that human resource competency in E-BMD operations is quite strong, as evidenced by work attitudes, knowledge, and skill mastery. Training, technical advice, mentoring, organizational support, and employee dedication all contribute to developing competency. Operator changes, varying user capabilities in information technology, and potential data entry errors are examples of inhibiting factors. In regional asset management, equipment competency has been shown to improve asset data accuracy, administrative effectiveness, accountability, and transparency. To enable effective E-BMD implementation and achieve Public Service Excellence, enhancing human resource capabilities is strategically crucial.
Kualitas Layanan Malang City Tour dalam Meningkatkan Jumlah Wisatawan di Kota Malang Khaulatur Rizkiya; Retno Wulan Sekarsari; Didik Supriyanto
Idarotuna : Journal of Administrative Science Vol. 6 No. 2 (2025): November
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v6i2.141

Abstract

This study was conducted to examine the service quality of Malang City Tour (MACITO) in increasing the number of tourists in Malang City. MACITO is a free tourist transportation service provided by the Malang City Government as a public service innovationin the world of tourism. The service is expected to provide a pleasant travel experience while supporting the city’s image as an attractive tourist destination. This research was conducted using a qualitative, descriptive approach through data collection from interviews, observations, and document analysis.The analysis is based on the ServQual model, which measures service quality across five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The findings reveal that MACITO service quality is considered fairly good, particularly in terms of vehicle comfort, cleanliness of facilities, and staff friendliness, which create a sense of safety and convenience for tourists. Nevertheless, several challenges remain, including the online booking system that is still under improvement, and queuing facilities that are less comfortable at certain departure points. Despite these issues, tourists generally have positive perceptions of MACITO as it supports mobility and adds value to their travel experience. Therefore, this study recommends optimizing the utilization of existing fleets, accelerating the improvement of digital service systems, and enhancing the comfort of queuing facilities to further improve service quality and attract more tourists.
Implementasi Kebijakan Pemerintah Kabupaten Pasuruan dalam Menangani Kasus Perkawinan Anak Melalui Peraturan Bupati Nomor 12 Tahun 2019 Ananda Sri Wilujeng; Agus Zainal Abidin; Retno Wulan Sekarsari
Idarotuna : Journal of Administrative Science Vol. 7 No. 1 (2026): May
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v7i1.217

Abstract

A major social issue in Pasuruan Regency, particularly in Tutur District, is child marriage. Even after the issuance of Pasuruan Regent Regulation No. 12 of 2019 concerning the Development of Child-Friendly Districts, the number of child marriages remains a problem that needs to be addressed. The purpose of this study is to examine how Regent Regulation No. 12 of 2019 of the Pasuruan Regency Government prohibiting child marriage is implemented in Tutur District and to identify both supporting and inhibiting factors. Based on the theory of George C. Edward III, this study uses a descriptive qualitative approach, focusing on aspects of communication, resources, disposition, and bureaucratic structure. Data were collected through semi-structured interviews, observation, and documentation of purposefully selected informants. The interactive model of Miles, Huberman, and Saldana was then used for analysis. The results show how successfully the policy has been implemented. Cross-sector collaboration and various outreach activities have been used to implement the communication component. In terms of resources, implementers have sufficient strength and knowledge, but they are still limited by financial constraints and the scope of the extension program. Although not yet fully defined, the bureaucratic structure is supported by clear processes, and the disposition of implementers demonstrates a high level of commitment. Cross-sector collaboration, long-term prevention initiatives, and the participation of religious and community leaders are essential supporting elements. A tolerant society toward child marriage, low public awareness and education, and limited program funding are barriers. Therefore, to maximize child marriage prevention, collaboration must be strengthened, implementer capacity must be increased, and a community-based approach must be employed.
Co-Authors Agus Zainal Abidin Ananda Sri Wilujeng Didik Supriyanto, Didik Hayat Khaulatur Rizkiya Tita Veby Wulansari