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All Journal International Journal of Social Science and Religion (IJSSR) Jurnal Interprof
Mutia Nurani
Lambung Mangkurat University
Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Understanding Ethical Performance through Ethical Competence, Organizational Justice, and Ethical Climate Mutia Nurani; Meiske Claudia; Hastin Umi Anisah
International Journal of Social Science and Religion (IJSSR) 2026: Volume 7 Issue 2
Publisher : Indonesian Academy of Social and Religious Research (IASRR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53639/ijssr.v7i2.404

Abstract

Ethical performance has become increasingly important in legislative institutions where integrity and accountability are essential for maintaining public trust. This study examines the mediating role of ethical climate in the relationship between ethical competence, organizational justice, and ethical performance. Using a quantitative approach, data were collected from 120 members of five Regional Houses of Representatives (DPRD) in South Kalimantan, Indonesia, through proportionate stratified sampling. The proposed model was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that ethical competence and organizational justice positively influence ethical performance and ethical climate. Ethical climate emerged as the strongest predictor of ethical performance, while organizational justice had the greatest effect on ethical climate. In addition, ethical climate significantly mediates the effects of ethical competence and organizational justice on ethical performance. These findings indicate that the interaction between individual ethical capability, perceptions of fairness, and organizational conditions shapes ethical behavior in legislative institutions. The study enriches the ethical performance literature by integrating individual and organizational factors within a single framework.
ANALYSIS OF EMPLOYEE WORK DISCIPLINE IN IMPROVING SERVICE QUALITY AT THE REGIONAL HOUSE OF REPRESENTATIVES OF TANAH LAUT REGENCY Mutia Nurani; Meiske Claudia
Jurnal Interprof Vol 12 No 1 (2026): Jurnal Interprof, April 2026
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/interprof.v12i1.3131

Abstract

Purpose: This study aims to systematically synthesize and evaluate existing scholarly literature concerning the influence of employee work discipline on service quality within the public sector, specifically to provide a conceptual framework applicable to regional legislative secretariats. Research Methodology: This research employs a Systematic Literature Review (SLR) following the PRISMA 2020 guidelines. Peer-reviewed articles published between 2014 and 2024 were retrieved from international databases including Scopus, Web of Science, ScienceDirect, and Emerald Insight. After a rigorous screening process based on inclusion and exclusion criteria, 15 primary articles were retained for thematic synthesis and content analysis. Results: The synthesis identifies that work discipline comprising time discipline, regulatory compliance, responsibility, and work ethics—serves as a primary driver of service quality. The analysis reveals that the effectiveness of discipline is increasingly influenced by digital work environments (e.g., e-attendance systems) and supervisory support. However, a significant gap remains regarding the integration of these dimensions into a unified service excellence model in legislative settings. Conclusions: Work discipline is a critical antecedent of public service quality. The findings suggest that a robust disciplinary framework, supported by digital monitoring, is essential for enhancing citizen trust through improved administrative performance. Limitations: As an SLR, this study is limited to the availability and quality of previously published literature and does not involve direct primary data collection from respondents. Contributions: Theoretically, this study integrates fragmented findings into a comprehensive conceptual model. Practically, it provides a strategic roadmap for legislative secretariats to enhance service quality by optimizing disciplinary dimensions and digital oversight.
Co-Authors Claudia, Meiske Hastin Umi Anisah