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Hailey Zhang
Department of Electrical and Computer Engineering, Carnegie Mellon University, PA, USA
Computer Science & IT

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A Therapist-Facing Session Copilot for Live Counseling Support: Reasoning-Guided Retrieval and Ranking from Multi-Turn Counseling Dialogues Yifan Zhang; Hailey Zhang
Journal of Technology Informatics and Engineering Vol. 4 No. 2 (2025): AUGUST | JTIE : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v4i2.547

Abstract

This study develops and evaluates a retrieval-based therapist-facing session copilot for live counseling support using the public bilingual Psy-Insight dataset. Rather than providing autonomous psychotherapy or relying on a generative large language model (LLM), the system assists human therapists by ranking historical responses, retrieving interpretable rationales, and providing conservative contextual support. The reproducible pipeline combines TF-IDF representations, class-balanced LinearSVC routers, nearest-neighbor rationale retrieval, and label-aware response ranking without LLM fine-tuning. Experiments use all 520 English and 431 Chinese sessions (6,208 and 5,776 turns, respectively) with session-level train/dev/test splits. Psychotherapy routing achieves strong macro-F1 scores of 0.897 in English and 0.757 in Chinese, whereas strategy routing remains weak (0.253 and 0.268). Label-aware rationale retrieval improves ROUGE-L from 0.145 to 0.152 in English and from 0.142 to 0.151 in Chinese. The best response-ranking approach presents retrieved reasoning in parallel rather than through reasoning-fused reranking, increasing MRR from 0.498 to 0.541 in English and from 0.519 to 0.523 in Chinese while maintaining low latency (6.98–14.64 ms/query). These results demonstrate computational feasibility but do not establish therapeutic safety or clinical effectiveness.
Co-Authors Yifan Zhang