Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal el-Jizya: Jurnal Ekonomi Islam
Mia Mae Mamad
University of Mindanao – Digos, Philippines
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Investigating The Association of Work Enviroment and Work Performance of Employees in The BPO Sector of Digos City, Philippines Princess Cole; Denver John Davin; Dalvir Rhey Templa; Mia Mae Mamad
el-Jizya: Jurnal Ekonomi Islam Vol. 14 No. 1 (2026): el-Jizya: Jurnal Ekonomi Islam
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Prof. K.H. Saifuddin Zuhri Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24090/ej.v14i1.13944

Abstract

The Business Process Outsourcing (BPO) industry provides a wide range of services globally but faces persistent challenges such as high attrition rates, poor work environments, and negative impacts on employee well-being and productivity. This study investigated the relationship between the work environment and employee performance in the BPO sector in Digos City. A total of 180 employees were selected using simple random sampling. Data were gathered through a structured survey and analyzed using mean, percentile, and Spearman Rho correlation. Results revealed a high level of work environment in terms of physical, psychological, social, and administrative dimension as well as a high level of work performance. Moreover, statistical analysis revealed a moderately positive correlation between the work environment and employee performance. These findings suggest that enhancing workplace conditions could contribute to improved employee outcomes. The study recommends that BPO firms in Digos City strengthen their human resource practices and training initiatives to cultivate a more supportive and productive work environment.
Co-Authors Dalvir Rhey Templa Denver John Davin Princess Cole