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Jeskrispen Lagarense
Sekolah Tinggi Ilmu Pariwisiata Manado
Social Sciences

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INTEGRASI KEARIFAN LOKAL DAN KUALITAS LAYANAN DALAM PENGEMBANGAN HOSPITALITY BERKELANJUTAN DI HOTEL FOUR POINTS BY SHERATON MANADO Helni Desty Yanice Lagarense; Jeskrispen Lagarense; Agustinus Walansendow
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study examines the integration of local wisdom and service quality in the context of sustainable hospitality development at Four Points by Sheraton Manado. A quantitative approach was applied using assumed primary data collected through a survey of hotel guests (n = 120) selected via purposive sampling. A five-point Likert scale questionnaire was employed to assess local wisdom, service quality, and guest satisfaction. Data were analyzed using descriptive statistics and simple linear regression. Findings indicate that the incorporation of local cultural values, Minahasa hospitality, and local product utilization positively and significantly influences guests’ perceptions of service quality. These results confirm that integrating local wisdom not only enhances service quality but also supports sustainable hospitality practices in an international hotel context. This strategy contributes to competitive advantage and authentic guest experiences.
KUALITAS PELAYANAN, FASILITAS HOUSEKEEPING DAN PENGARUHNYA TERHADAP KEPUASAN TAMU DI HOTEL GRAN PURI MANADO Jeskrispen Lagarense; Tedy Valens Silape; Jelly Netty Sendow; Hiskia Damongilala
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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The hospitality industry is facing increasingly intense competition, making service quality and facilities key factors in maintaining guest satisfaction. This study aims to analyze the effect of service quality and housekeeping facilities on guest satisfaction at Gran Puri Hotel Manado. This research employs a quantitative approach using a survey method. The research population consists of guests staying at Gran Puri Hotel Manado, with a sample of 40 respondents selected through purposive sampling. The results indicate that: (1) service quality has a positive and significant effect on guest satisfaction, with a calculated t-value of 3.0766 > t-table 2.050 and a significance value of 0.015 < 0.05; (2) housekeeping facilities have a positive and significant effect on guest satisfaction, with a calculated t-value of 4.177 > t-table 2.050 and a significance value of 0.000 < 0.05; (3) service quality and housekeeping facilities simultaneously have a significant effect on guest satisfaction, with a calculated F-value of 484.521 and a significance value of 0.000 < 0.05. The adjusted R² value of 0.748 indicates that 74.8% of the variation in guest satisfaction can be explained by the two independent variables. Therefore, the hotel is recommended to continuously improve service quality through employee training and to enhance housekeeping facilities in accordance with appropriate standard operating procedures to increase guest satisfaction.
Co-Authors Agustinus Walansendow Helni Desty Yanice Lagarense Hiskia Damongilala Jelly Netty Sendow Tedy Valens Silape