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All Journal Al-Kharaj: Journal of Islamic Economic and Business As-Syirkah: Islamic Economic & Financial Journal
Muhammad Daffa Dhiya’ulhaq
Universitas Islam Negeri Raden Fatah Palembang
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Determinants of Customer Loyalty in Islamic Banking: The Mediating Role of Customer Satisfaction Muhammad Daffa Dhiya’ulhaq; Rika Lidyah; Chandra Zaki Maulana
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10090

Abstract

This study aims to examine the influence of Shariah compliance, corporate image, and relationship marketing on customer loyalty, with customer satisfaction as an intervening variable in Islamic banking. A quantitative approach with an explanatory research design was employed. Data were collected through structured questionnaires distributed to customers and analyzed using Structural Equation Modeling with the Partial Least Squares (SEM-PLS) technique. The results show that Shariah compliance, corporate image, and relationship marketing have significant positive effects on customer loyalty. In addition, these variables significantly influence customer satisfaction, which is found to have the strongest effect on customer loyalty. The mediation analysis reveals that customer satisfaction significantly mediates the relationship between Shariah compliance, corporate image, relationship marketing, and customer loyalty. This indicates that improving customer satisfaction is a key mechanism in strengthening customer loyalty. In conclusion, Islamic banks need to integrate Shariah compliance, enhance corporate image, and implement effective relationship marketing strategies to improve customer satisfaction and sustain long-term customer loyalty.
Pengaruh Profitibalitas, Struktur Modal, dan Ukuran Perusahaan Terhadap Nilai Perusahaan pada Emiten Pertambangan yang Terdaftar di ISSI Periode 2020-2024 Rolis Rolis; Muhammad Daffa Dhiya’ulhaq; Peny Cahaya Azwari
As-Syirkah: Islamic Economic & Financial Journal Vol. 5 No. 1 (2026): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/

Abstract

This study aims to analyze the influence of profitability, capital structure, and firm size on firm value in the mining sector listed on the Indonesian Sharia Stock Index (ISSI) during the 2020–2024 period. This study uses a quantitative approach with causality research. The sample was determined through purposive sampling and obtained 15 companies from a total population of 63 companies. Data analysis used panel data regression with EViews 12 software. The results show that profitability has a positive and significant effect on firm value. However, capital structure and firm size do not significantly influence firm value. Simultaneously, the three independent variables significantly influence firm value with an F-probability value of 0.008791. The R-squared value of 0.150059 indicates that 15% of the variation in firm value is explained by these three variables, while the remainder is influenced by factors outside the research model.
Co-Authors Chandra Zaki Maulana Rika Lidyah Rolis Rolis