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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan
Agus Syukron Ma'ruf
ITSK RS.DR. Soepraoen Malang
Computer Science & IT Health Professions Medicine & Pharmacology Public Health

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Efektivitas Pelayanan Pendaftaran Online Bagi Pengguna Mobile JKN Di Klinik Pusdikarhanud Radha Ardya Garini Putri Tarika; Lilik Afifah; Agus Syukron Ma'ruf
Jurnal Manajemen Informasi dan Administrasi Kesehatan (JMIAK) Vol. 9 No. 1 (2026): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v9i1.7987

Abstract

Digital transformation in the health sector has encouraged the use of the Mobile JKN application as an online patient registration service. However, in practice, several technical problems and differences in user acceptance are still found. This study aims to analyze the effectiveness of online registration services through Mobile JKN at Pusdikarhanud Clinic using the End User Computing Satisfaction (EUCS) method, which consist of five dimensions: content, accuracy, format, ease of use, and timeliness. This study employed a descriptive qualitative approach with data collected through interview, observation, and document studies. The informants included the head of the clinic, medical record officers, and six patients grouped into three age ranges. The results show that Mobile JKN improves service efficiency and accelerates the registration process, especially in the ease of use and timeliness dimension. However, problems were still found in the content dimension related to data completeness, in the accuracy demension related to confirmity with official identity documents, and in the format dimension related to integration with the Electronic Medical Record system. In addition, age factors influence user experience and satisfaction. Overall, Mobile JKN is considered effective, but technical improvements and better system integration are still needed.
Peran Rekam Medis Elektronik dalam Meningkatkan Kualitas Pelayanan Rawat Jalan di Klinik Pusdikarhanud Nia Ariska; Lilik Afifah; Agus Syukron Ma'ruf
Jurnal Manajemen Informasi dan Administrasi Kesehatan (JMIAK) Vol. 9 No. 1 (2026): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v9i1.7995

Abstract

The development of information technology in the health sector has encouraged the implementation of Electronic Medical Records (EMR) as an effort to improve the quality of health services, particularly in outpatient care. EMR is expected to support smoother service flow and improve the quality of services at primary health care facilities. This study aims to analyze the role of Electronic Medical Records in improving the quality of outpatient services at Pusdikarhanud Clinic through five dimensions of service quality. This study used a descriptive qualitative method with data collected through in-depth interviews and observations. This research informants consisted of six individuals, including the head of the clinic, medical records officer, nurse, doctor, midwife, and pharmacist who were directly involved in outpatient services and the use of EMR. Data analysis was conducted using the interactive model of Miles and Huberman, which includes data reduction, data display, and conclusion drawing and verification. The results of the study indicate that the implementation of EMR plays a positive role in improving the quality of outpatient services across five service quality dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles. EMR was found to accelerate service flow, improve patient data security, and support more patient-focused service interactions. However, challenges related to infrastructure and network stability as part of the tangible dimension, still need to be optimized to ensure more effective and sustainable EMR utilization.
Co-Authors Lilik Afifah Nia Ariska Radha Ardya Garini Putri Tarika