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p-Index From 2021 - 2026
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This Author published in this journals
All Journal Ilomata International Journal of Management International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH)
Wahyu Syarvina
State Islamic University of North Sumatra
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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A Palm Sap-Based Brown Sugar Business Development Strategy Based on the Business Model Canvas Amanda Putri Salsabila; Wahyu Syarvina; Aqwa Naser Daulay
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 9 No. 1 (2025): July - December Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v9i1.3559

Abstract

Through the nine elements of the business model canvas, this study seeks to identify or develop a strategy for the development of a palm sap-based brown sugar business at CV. Ritawati Silau Rakyat Brown Palm Sugar, Serdang Bedagai, Indonesia The goal is to establish partnerships to work together to increase revenue and market share. A qualitative approach combined with phenomenological analysis was used to investigate the phenomenon that arises in the field connected to the growth of a brown sugar enterprise based on palm sap in Silau Rakyat Village. Results of the Business Model Canvas Analysis at CV. Ritawati Palm Brown Sugar is a customer segment, local consumers who are looking for natural sweeteners. It has a distinctive taste and authentic aroma. Its distribution is carried out through collectors for the local market. Building customer relationships and communication directly and through social media. Revenue streams: The main source of income is the sale of palm sap brown sugar. Key Resources: The main resource includes palm sap water as a raw material. Key activities, including procurement of raw materials. Key Partnership: Partnership with oil palm farmers. Cost structure, including production, distribution, taxes, and packaging. However, challenges, such as seasonal dependence and raw material availability, remain. The solution to these challenges is to implement key partnerships in the form of procuring palm sap from surrounding areas to address declining palm sap production in Silau Rakyat Village.
Effect of Self-Service Technology on Customer Satisfaction in Islamic Banks in Indonesia : FEBI UINSU Students Agung Nugraha; Rahmat Daim Harahap; Wahyu Syarvina
Ilomata International Journal of Management Vol. 5 No. 3 (2024): July 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i3.1217

Abstract

With the advancement of technology, particularly in the banking sector, innovations like ATMs and Mobile Banking have significantly evolved. However, there are accompanying challenges such as security vulnerabilities and network disruptions, which can lead to customer apprehension and dissatisfaction. This research aims to explore the impact of Digital Banking with Self-Service Technology (ATM and Mobile Banking) on Customer Satisfaction in Sharia Banks. The study employs a quantitative research approach with primary data collected through questionnaires from a sample of 50 respondents. Data analysis utilizes SPSS version 23. The findings indicate that both M-Banking and ATM services significantly influence customer satisfaction. Statistical tests, including partial and simultaneous tests, reveal significance levels < 0.05, underscoring the impact of M-Banking and ATM services on enhancing customer satisfaction. Implications from this research underscores the critical role of M-Banking and ATM services in shaping customer satisfaction within Sharia Banks. By addressing security concerns and optimizing network reliability, banks can enhance customer trust and loyalty. Insights from this study can guide banks in refining their digital strategies, improving service quality, and ultimately fostering stronger customer relationships in the digital banking era.
Co-Authors Agung Nugraha Amanda Putri Salsabila Aqwa Naser Daulay Rahmat Daim Harahap