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All Journal Jurnal Ilmu Pendidikan dan Sains Islam Interdisipliner
Nabila Rahma
UIN Sultan Syarif Kasim Riau, Indonesia
Religion Humanities Library & Information Science Social Sciences

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Implementasi Pelayanan Prima dalam Meningkatkan Kualitas Layanan Pendidikan di Pondok Pesantren Darul Qur'an Pekanbaru Amalia Kusnila; Anyla Rahmadini; Ersa Manora; Indah Ranita; Nabila Rahma; Sholeh Nasihin; Siti Onggur; Suci Hesti Artia; Irawati
Jurnal Ilmu Pendidikan dan Sains Islam Interdisipliner Vol. 5 No. 2 Mei 2026: Jurnal Ilmu Pendidikan dan Sains Islam Interdisipliner
Publisher : Yayasan Azhar Amanaa Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59944/jipsi.v5i2.932

Abstract

Excellent service is an important aspect of improving the quality of educational services because it influences user satisfaction and the institution's image. In the context of Islamic boarding schools, excellent service includes administrative services, communication with students' parents, records management, and the use of information technology. This study aims to analyze the implementation of excellent service in improving the quality of educational services at Darul Qur'an Islamic Boarding School Pekanbaru and to identify the supporting factors and obstacles encountered. This study employed a qualitative approach with a descriptive method. Data were collected through observation, interviews, and documentation involving the head of administration and administrative staff, then analyzed using the Miles and Huberman model and validated through source and technique triangulation. The results show that excellent service has been implemented through friendly, responsive, and professional services, supported by organized administrative systems, systematic records management, and the utilization of information technology. Supporting factors include leadership commitment, human resource competence, and the use of information technology, while the obstacles include a high administrative workload, a large number of documents to manage, and limited supporting facilities. The implementation of excellent service contributes to improving the quality of educational services within the boarding school environment.
Co-Authors Amalia Kusnila Anyla Rahmadini Ersa Manora Indah Ranita Irawati Sholeh Nasihin Siti Onggur Suci Hesti Artia