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All Journal Socius: Social Sciences Research Journal
Rut Teresia Ayusta
Program Studi Ilmu Administrasi Negara, Universitas Palangkaraya
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Inovasi dan Implementasi Aplikasi Mobile JKN dalam Pelayanan BPJS Kesehatan di Kota Palangka Raya Tiara Amelia; Rut Teresia Ayusta
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 12 (2026): July 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20952946

Abstract

This study examines the implementation of the Mobile JKN application as an innovation in the digital services of BPJS Kesehatan in Palangka Raya. The research employs a qualitative method through literature review and documentation techniques. The findings indicate that the Mobile JKN application facilitates easier, faster, and more efficient access to healthcare services for the public. This is achieved through features such as online queue registration, membership status verification, and access to healthcare service information. However, its implementation still faces several challenges, including limited digital literacy, inadequate internet access, and the continued reliance on conventional manual services. Therefore, greater efforts are needed to improve public awareness through socialization programs and strengthen supporting infrastructure to ensure the effective utilization of digital healthcare services.
Co-Authors Tiara Amelia