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All Journal Socius: Social Sciences Research Journal
Lathifah Irbah
Program Studi Administrasi Publik, Fakultas Ilmu Sosial, Universitas Negeri Padang
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Implementasi SP4N-LAPOR terhadap Kualitas Pelayanan Publik di Kelurahan Dadok Tunggul Hitam, Kota Padang Arni A; Lathifah Irbah; Rahma Ananda; Rahmat Aidil Fitrialdi; Yulia Hanoselina; Yuliarti Y
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 12 (2026): July 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20743951

Abstract

This study was motivated by the fact that public services remain less than optimal, particularly in managing public complaints and aspirations at the village administration level. Various issues are frequently encountered, including delayed government responses, limited transparency, and difficulties faced by citizens in accessing complaint-reporting mechanisms. The purpose of this study is to examine the implementation of the SP4N-LAPOR policy as an effort to improve the quality of public services in Dadok Tunggul Hitam Village, Padang City. This research employed a qualitative method with a descriptive approach. Data were collected through in-depth interviews, direct observation, and documentation studies. The findings indicate that the implementation of SP4N-LAPOR has contributed positively to accelerating complaint handling and enhancing transparency in public grievance management. However, several challenges remain, including low public awareness, limited human resource capacity, and insufficient dissemination of information. Therefore, strengthening the competence of public service personnel and intensifying public outreach efforts are essential steps toward optimizing the quality of public services.     
Co-Authors Arni A Rahma Ananda Rahmat Aidil Fitrialdi Yulia Hanoselina Yuliarti Y