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All Journal Jurnal Multidisipliner Kapalamada
Fattiha Syanira Nirmala Amantha
Universita Pembangunan Nasional “Veteran” Jakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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MODERNISASI BIROKRASI DIGITAL: ANALISIS IMPLEMENTASI APLIKASI MOBILE JKN SEBAGAI INOVASI KEBIJAKAN BPJS KESEHATAN Fattiha Syanira Nirmala Amantha; Shella Sofiana; Syarifah Noor Aliya; Charren Galuh; Shandy Gupa Pratama; Aqil Teguh Fathani
Jurnal Multidisipliner Kapalamada Vol. 5 No. 02 (2026): JURNAL MULTIDISIPLINER KAPALAMADA
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/kapalamada.v5i02.2328

Abstract

This study aims to analyze the implementation of the Mobile JKN application as a policy innovation by BPJS Kesehatan in supporting the modernization of healthcare service bureaucracy at Gatot Soebroto Army Central Hospital (RSPAD Gatot Soebroto). The study employed a qualitative method with a descriptive approach through in-depth interviews, observations, and document analysis involving patients and hospital administrative staff. The findings indicate that the implementation of Mobile JKN has improved service efficiency by reducing waiting times, simplifying administrative procedures, and strengthening a more integrated service system. For users, the application facilitates access to healthcare services through digital registration and online queue features, while for service providers it enhances operational efficiency and data management accuracy. However, its implementation remains constrained by limited digital literacy, inadequate device availability, technical issues, and initial user resistance. Therefore, the success of digital transformation requires strengthened human resource capacity, improved technological infrastructure, and continuous public education.
Co-Authors Aqil Teguh Fathani Charren Galuh Shandy Gupa Pratama Shella Sofiana Syarifah Noor Aliya