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All Journal Jurnal Ilmiah Manajemen Kesatuan Cognitive Development Journal
Anita Safitri
Universitas Negeri Surabaya, Indonesia
Economics, Econometrics & Finance Social Sciences Other

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Heuristic Workaround Behavior and Operational Resilience Under Rigid ERP Constraints: A Mixed-Methods Study in the Pharmaceutical Industry Shonifah Dzikro Auji; Anita Safitri; Achmad Fitro; Muhammad Fajar Wahyudi Rahman
Cognitive Development Journal Vol. 4 No. 1 (2026): Cognitive Development Journal
Publisher : Edutech Publishing Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/cognitive.v4i1.73

Abstract

The pharmaceutical industry is governed by one of the most rigorous regulatory frameworks in the world, requiring strict adherence to Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP) while also dealing with the constraints of rigid and unstable Enterprise Resource Planning (ERP) systems. This study seeks to identify the cognitive problem-solving mechanisms and heuristic workaround practices used by employees in responding to ERP-related constraints, examine their mediating role in the development of operational resilience, and explore the contextual factors that support or restrict such adaptive behaviors. The study employed a mixed methods approach with an exploratory sequential design. The qualitative phase involved participatory observation and in-depth interviews with 4 key informants, followed by a quantitative phase utilizing a census sampling technique and PLS-SEM analysis among 101 operational employees at a pharmaceutical company in Sidoarjo, East Java. The findings identified four pragmatic and rational forms of workaround behavior: ERP data adaptation, manual hardfile backup, cash-based incentive payments for interns outside the payroll system, and transaction input prior to formal purchase order processing. The structural test results showed that employee heuristic workaround behavior fully mediates the relationship between rigid ERP constraints and operational resilience, with a path coefficient of 0.443 and a significance value of p < 0.001. These findings indicate that operational resilience is not determined solely by formal organizational systems, but also develops through the collective cognitive adaptive capacity of employees, which should be recognized and managed strategically by organizations.
The Effect of Financial Knowledge and Subjective Norm on Shopee Paylater Use Intention with Perceived Trust as Mediator Al-Kairana Mazaya. A; Achmad Kautsar; Anita Safitri; Dhiyan Septa Wihara
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 4 (2026): JIMKES Edisi Juli 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i4.4998

Abstract

The rapid growth of digital financial services and the increasing popularity of buy now, pay later platforms have transformed consumer payment behavior, particularly among younger generations who are highly engaged with digital technology, This study examined the determinants of intention to use Shopee PayLater among female Generation Z university students in Surabaya by integrating financial knowledge and subjective norm within the Theory of Planned Behavior, with perceived trust as a mediating variable. Using a quantitative explanatory approach, data were collected through an online questionnaire from 150 respondents and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Data were collected in 2025. The results revealed that financial knowledge did not have a direct effect on intention to use but significantly influenced perceived trust. Subjective norm showed a strong and significant direct effect on intention to use, while perceived trust significantly mediated the relationship between financial knowledge and intention to use. These findings highlight the dominant role of social influence and trust in shaping paylater adoption and imply that enhancing transparency and trust-building strategies is more critical than financial literacy alone for encouraging responsible use among Generation Z consumers.
Co-Authors Achmad Fitro Achmad Kautsar Al-Kairana Mazaya. A Dhiyan Septa Wihara Muhammad Fajar Wahyudi Rahman Shonifah Dzikro Auji