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All Journal Journal of Artificial Intelligence and Engineering Applications (JAIEA)
Hayati
UIN Sumatera Utara
Automotive Engineering Computer Science & IT Control & Systems Engineering

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Analysis and Simulation of a Queueing System in a Self-Service Seblak MSME using the FIFO Model Hayati; Dio Ananda
Journal of Artificial Intelligence and Engineering Applications (JAIEA) Vol. 5 No. 3 (2026): June 2026
Publisher : Yayasan Kita Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59934/jaiea.v5i3.2373

Abstract

Micro, Small, and Medium Enterprises (MSME) Seblak Buffet often experience long queues and inefficient waiting times, especially during peak hours, which negatively impact customer comfort and service quality. This study aims to analyze and analyze the business's queue system using the FIFO (First In First Out) model to improve service efficiency and fairness. Using a quantitative approach with M/M/1 modeling, on arrival times and following exponential distribution service, data were obtained from direct observation. The simulation results show that although FIFO maintains order, waiting times increase significantly during peak hours due to limited facilities. Therefore, this study recommends adding waiters or rearranging service flows during peak hours as an applicable solution to improve quality and customer satisfaction.
Co-Authors Dio Ananda