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Rino Ardhian Nugroho
Universitas Sebelas Maret, Surakarta, Central Java

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Analysis of the Quality of Public Services in the Health Sector at Centro Da Saude Vera-Cruz, Municipiu Dili, East Timor Inácio Sarmento Viegas; Desideius Priyo Sudibyo; Rino Ardhian Nugroho
Proceedings of the 1st International Conference on Social Science (ICSS) Vol. 3 No. 2 (2024): Proceedings of the 5th International Conference on Social Science (ICSS)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/icss.v3i2.221

Abstract

This study aims to assess user satisfaction and identify areas for improvement in the quality of health services at Centro da Saude Vera-Cruz, Municipio Dili, Timor-Leste. Specifically, it evaluates key service dimensions including tangibility, reliability, responsiveness, assurance, and empathy from the perspective of service users. A quantitative approach was employed, utilizing a Likert scale to measure respondents' perceptions across these dimensions. The data were analyzed using frequency distribution and cross-tabulation based on respondent characteristics such as age and marital status. The results indicate that most respondents expressed agreement, strong agreement, and high satisfaction with the health services provided, although a minority expressed dissatisfaction. Further analysis showed that respondents aged 31-40 were more likely to express strong agreement with service quality. Overall, among the 60 respondents surveyed, the findings reflect a generally positive perception of the health services at Centro da Saude Vera-Cruz, while highlighting certain aspects where dissatisfaction remains. These insights offer a foundation for targeted improvements in service delivery.
Co-Authors Desideius Priyo Sudibyo Inácio Sarmento Viegas