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All Journal Journal of Sustainable Development Science INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Desak Gde Dwi Arini
Warmadewa University
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Seller Liability Model For Consumer Losses Resulting From Online Purchases Of Electronic Goods Desak Gde Dwi Arini; Nyoman Subamia; I Dewa Agung Ayu Maheswari
Journal of Sustainable Development Science Vol. 8 No. 1 (2026)
Publisher : Universitas Dwijendra Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46650/jsds.8.1.1837.78-89

Abstract

With the development of information and telecommunications technology, today's diversity is evident in various services, existing telecommunications facilities, and information technology products that can integrate all information media to assist human resources, supported by technological developments, making trade smooth and easily accessible to everyone. The problem in this research is how to regulate consumer legal protection in online electronic buying and selling transactions and what is the model of seller liability for consumer losses in online electronic buying and selling transactions. The research method uses normative legal research with a problem-based approach, including legislative approaches, conceptual approaches, and case approaches. It also uses descriptive and analytical analysis of legal materials. The research findings indicate that the legal protection of consumers in online electronic buying and selling transactions, which constitute the primary legal basis for electronic transactions in Indonesia, is regulated by Law Number 8 of 1999 concerning Consumer Protection, Law Number 11 of 2008 concerning Electronic Information and Transactions (ITE), Law Number 7 of 2014 concerning Trade, Government Regulation Number 80 of 2019 concerning the Implementation of Electronic Systems and Transactions, Minister of Trade Regulation Number 31 of 2023 concerning Electronic Commerce (PMSE), and the seller's legal liability model uses the principle of negligence. However, in line with developments, this has shifted to the application of strict liability, or absolute responsibility, especially in transactions with apparent high risks. Meanwhile, the ITE Law applies the principle of presumed liability, meaning it is based on the presumption of guilt, because the seller is in a position of error and is charged with compensating for losses as a form of responsibility.
BUSINESS ACTORS' RESPONSIBILITY FOR CONSUMER LOSSES DUE TO NAIL GEL IN SALON BUSINESSES IN BADUNG REGENCY Desak Gde Dwi Arini; Ni Gusti Ketut Sri Astiti; I Kadek Ari Putra
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 12 (2026): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21756311

Abstract

Nail gel services in salon businesses in Badung Regency are a form of beauty service that uses certain chemicals and techniques, requiring adequate consumer protection and business actor accountability. This study focuses on how business actors are held accountable for losses suffered by nail gel consumers in salons in Badung Regency and how dispute resolution models for these losses occur. The method used is an empirical legal approach through research using interviews and direct field observations. The results of the study indicate that business actors' liability for losses suffered by nail gel consumers in salons in Badung Regency has not been implemented optimally, particularly in terms of providing risk information and ensuring the mechanism for liability models for losses suffered by nail gel consumers. Legal provisions related to nail gel consumer protection in Badung Regency are already available, including the Consumer Protection Law (UUPK), the Civil Code, and health and cosmetics regulations. Dispute resolution is generally conducted through deliberation using a family approach, but this mechanism remains informal and therefore does not provide strong legal certainty. This study emphasizes the need for improved service standards, information transparency, and more structured complaint handling procedures to strengthen consumer protection in nail gel consumer services at salons in Badung Regency.
Co-Authors I Dewa Agung Ayu Maheswari I Kadek Ari Putra Ni Gusti Ketut Sri Astiti Nyoman Subamia