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The Effect of Salary and Reward on Performance through Productivity Arman Syarif; Ahmad Sopyan; Mira Rozzana; Ida Jaya; M. Ikhsan
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 10 No 3 (2026): June
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v10i1.444

Abstract

This study investigates the effect of salary and reward on employee performance with productivity as a mediating variable to understand how compensation practices translate into performance improvements. The purpose is to clarify both the direct and indirect mechanisms through which salary and reward influence organizational outcomes. Employing a quantitative research design, data were collected using structured questionnaires from employees and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS to test the hypothesized relationships among constructs. The results indicate that salary and reward have significant positive effects on both productivity and performance, and productivity significantly mediates the relationships between compensation variables (salary and reward) and performance, supporting the mediation model. However, the direct effect of productivity on performance was not supported in this context, suggesting that additional factors may influence performance beyond productivity alone. In conclusion, while salary and reward are important drivers of work outcomes, their impact on performance is enhanced when productivity is considered as an intermediary process. The study is limited by its cross-sectional design, which constrains causal interpretations and generalizability across contexts. Nevertheless, the findings contribute to human resource management literature by highlighting the role of productivity in linking compensation and performance, offering practical insights for organizations aiming to optimize compensation strategies to improve employee outcomes.
Linking MIS Utilization to Pensioners’ Satisfaction Through Service Quality Mira Rozanna; Nanda Fathiyah Gumay; Ahmad Sopyan
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 9 No 1 (2025): Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM), STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v9i1.284

Abstract

This study examines the effect of Management Information System (MIS) utilization on pensioners’ satisfaction through the mediating role of service quality within the Taspen public pension institution in Indonesia. The research aims to clarify how digital system adoption contributes to perceived service performance and satisfaction outcomes. A quantitative approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM) was applied to analyze data from 332 pensioners collected through structured questionnaires. The SmartPLS 3 software was used to test both direct and indirect relationships among constructs. The findings reveal that MIS utilization significantly improves service quality but has no direct impact on pensioners’ satisfaction. Service quality fully mediates the relationship, indicating that pensioners experience satisfaction only when system use enhances the quality-of-service delivery. The study employs a cross-sectional design, which limits causal interpretation over time. Future research should adopt longitudinal or comparative approaches to validate the generalizability of the model across institutions. This study contributes to e-government and information system literature by empirically confirming service quality as the mechanism linking digital system utilization and satisfaction in public pension services. It provides practical insight for policymakers to align digital transformation initiatives with service excellence strategies.