Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal International Journal of Applied Finance and Business Studies Journal of Economics, Entrepreneurship, Management Business and Accounting
Titien Rahayuningsih
Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Digital leadership, technological infrastructure, and digital readiness as determinants of employee performance in the telecommunications industry Andi M Budihard; Titien Rahayuningsih; Asraf Asraf
International Journal of Applied Finance and Business Studies Vol. 14 No. 1 (2026): June: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v14i1.484

Abstract

Digital transformation has intensified the need for high-performing employees in the telecommunications industry. This study examines the effects of digital leadership, technological infrastructure, and digital readiness on employee performance. A quantitative explanatory design was employed using survey data from 182 employees in the telecommunications sector. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that digital leadership, technological infrastructure, and digital readiness have positive and significant effects on employee performance. Among these predictors, digital readiness has the strongest effect, indicating that employees’ ability, confidence, and adaptability in using digital technologies are critical for improving performance in digitally intensive work environments. The study contributes to digital transformation and employee performance literature by offering a socio-technical explanation of how leadership capability, technological support, and individual digital readiness jointly shape employee performance. Practically, the findings suggest that telecommunications companies should not only invest in technological infrastructure but also strengthen digital leadership and continuously develop employees’ digital readiness through training, coaching, and adaptive digital work systems.
Character-Based Knowledge Construction in Personal Bankers Within Banking Service Practices David Christian Engelbert Lisapaly; La Ode Hamida; Rince Tambunan; Titien Rahayuningsih
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 4 No 4 (2026): Volume 4, Issue 4, July 2026
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v4i4.1501

Abstract

Purpose – This study aims to analyze the construction of character-based knowledge among personal bankers as bank marketing personnel in banking service practices. It explores how knowledge is developed and internalized through work experience, customer interactions, and organizational culture to enhance service quality. Design/methodology/approach – This study adopts a qualitative approach with a descriptive-interpretative design. Data were collected through in-depth interviews and observations involving purposively selected personal bankers at a commercial bank branch in Kendari City, Southeast Sulawesi. The data were analyzed using thematic analysis. Findings – The findings reveal that personal bankers’ knowledge is constructed through professional experience, customer interactions, and organizational culture. This knowledge is internalized into character values, including integrity, empathy, and responsibility, which are reflected in customer-oriented and communicative service behaviors. However, the consistent application of these values is constrained by performance target pressures. Originality/Value – This study highlights the importance of character-based knowledge as a foundation for improving banking service quality. It contributes to the literature on human resource development and organizational behavior by demonstrating the need for organizational support and continuous learning to strengthen the internalization of character values in banking service practices.
Co-Authors Andi M Budihard Asraf Asraf David Christian Engelbert Lisapaly La Ode Hamida Rince Tambunan