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All Journal Media Riset Bisnis Ekonomi Sains dan Terapan
Adam Mukharil Bachtiar
Universitas Komputer Indonesia, Bandung
Computer Science & IT Economics, Econometrics & Finance Education Other

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INTEROPERABILITAS SISTEM SYARIAH DALAM PELAYANAN RUMAH SAKIT: PENDEKATAN MANAJERIAL UNTUK PENINGKATAN KUALITAS LAYANAN DAN EFISIENSI OPERASIONAL Mulyadi Muchtiar; Eddy Soeryanto Soegoto; Rahma Wahdiniwaty; Adam Mukharil Bachtiar; Irfan Dwiguna Sumitra
Media Riset Bisnis Ekonomi Sains dan Terapan Vol 5, No 2 (2026): Media Riset Bisnis Ekonomi Sains dan Terapan
Publisher : Taksasila Edukasi Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71312/mrbest.v5i2.831

Abstract

JKN demands cost-efficiency while syariah hospitals must uphold Islamic values consistently.  Interoperable syariah systems in INA-CBGs-based JKN hospitals are examined for their influence on managerial practice, service quality, and operational efficiency. This research using a mixed-method, multi-case study in private Type B and C syariah hospitals. Syariah interoperability is operationalized as the alignment of syariah values and policies, governance, and hospital information systems with clinical and administrative processes, measured through Likert-scale surveys and qualitative analysis of open-ended responses and documents. Syariah values, policy frameworks, integration of MUKISI/DSN-MUI standards, managerial practices, service quality, and efficiency are all rated high, and efficiency initiatives are not perceived to erode syariah compliance. Nonetheless, JKN’s prospective payment generates tensions between cost containment and justice for the poor in high-cost cases, so strong syariah interoperability and data-driven management improve Islamic service quality and efficiency but cannot fully resolve conflicts with maqashid al-syariah.Keywords: Sariah hospital interoperability, Hospital management, JKN national health insurance, Service quality, Operational efficiency
Co-Authors Eddy Soeryanto Soegoto Irfan Dwiguna Sumitra Mulyadi Muchtiar Rahma Wahdiniwaty