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All Journal Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research
Dede Solihin
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pamulang, Tangerang Selatan, Indonesia
Religion Humanities Astronomy Decision Sciences, Operations Research & Management Earth & Planetary Sciences Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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PENGARUH KUALITAS LAYANAN DAN PROMOSI TERHADAP KEPUASAN KONSUMEN MAXXBOX Ivantan Ivantan; Dede Solihin
Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Vol 5, No 1 (2026)
Publisher : Perkumpulan Ahli Bimbingan dan Konseling Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59027/al-ihtiram.v5i1.1347

Abstract

This study aims to analyze the role of service quality and promotion in shaping consumer satisfaction at Maxxbox Lippo Village Karawaci. The research employs an associative approach, with the population consisting of all visitors, and a sample of 100 respondents determined using the Slovin formula. The data analysis technique applied is multiple linear regression to examine both partial and simultaneous relationships among variables. The results indicate that service quality plays a crucial role in enhancing consumer satisfaction, as reflected in its ability to provide comfort, build trust, and create positive experiences for visitors. In addition, promotion also contributes significantly to shaping satisfaction, particularly through the attractiveness of information, the offers provided, and its ability to enhance consumers’ perceived value. Simultaneously, service quality and promotion demonstrate a stronger combined effect on increasing consumer satisfaction, indicating that both variables complement each other.
PROMOSI DAN KUALITAS PRODUK DALAM MENDORONG KEPUTUSAN PEMBELIAN KONSUMEN Muhamad Restu Wijaya; Dede Solihin
Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Vol 5, No 1 (2026)
Publisher : Perkumpulan Ahli Bimbingan dan Konseling Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59027/al-ihtiram.v5i1.1349

Abstract

This study aims to examine the role of promotion and product quality in driving consumer purchase decisions of Camille Beauty products at PT Shavira Barokah Utama. The research employed an associative method. The population consisted of all consumers who purchased Camille Beauty products at PT Shavira Barokah Utama, and the sample was determined using the Rao Purba formula, resulting in 96 respondents. Data analysis was conducted using multiple linear regression. The results show that promotion plays a very strong role in driving purchase decisions. This is indicated by the regression model, which demonstrates that an increase in promotional activities is followed by an increase in consumer purchase decisions. Furthermore, product quality also plays an important role in driving purchase decisions. The regression model indicates that improvements in product quality are followed by an increase in consumer purchase decisions.The simultaneous test results also indicate that both variables jointly have a significant effect on consumer purchase decisions of Camille Beauty at PT Shavira Barokah Utama. This confirms that promotion and product quality together are important factors in shaping consumer purchasing behavior.
Co-Authors Ivantan Ivantan Muhamad Restu Wijaya