Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Jurnal Kolaboratif Sains Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Riska Putri Nasution
Universitas Muhammadiyah Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Strategi Komunikasi Dinas Kependudukan Dan Catatan Sipil Dalam Pelayanan Administrasi Kependudukan Melalui Program Berlayar Di Kabupaten Batubara : Communication Strategy of the Population and Civil Registry Office in Population Administration Services Through the Sailing Program in Batubara Regency Riska Putri Nasution; Irwan Syari Tanjung; Siti Hajar
Jurnal Kolaboratif Sains Vol. 9 No. 6: Juni 2026 - Jurnal Kolaboratif Sains (JKS)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v9i6.11726

Abstract

Pelayanan administrasi kependudukan masih mengalami kendala seperti keterbatasan akses layanan, kondisi geografis wilayah, serta masih rendahnya pemahaman masyarakat mengenai pentingnya dokumen kependudukan. Sebagai solusi, Pemerintah Kabupaten Batu Bara meluncurkan Program BERLAYAR (Bupati Sinergi Melayani Masyarakat) untuk mendekatkan layanan kepada masyarakat. Dalam perspektif komunikasi program ini memerlukan sebuah strategi agar informasi layanan tersampaikan dengan optimal. Penelitian ini mengkaji strategi komunikasi Dinas Kependudukan dan Catatan Sipil Kabupaten Batu Bara dalam pelayanan administrasi kependudukan melalui Program BERLAYAR. Jenis penelitian deskriptif kualitatif, data diperoleh melalui wawancara, observasi, dan studi dokumentan yang melibatkan pejabat fungsional, pegawai lapangan, serta masyarakat sebagai penerima layanan. Analisis data meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa strategi komunikasi dalam Program BERLAYAR dilaksanakan melalui tahapan penelitian, perencanaan, pelaksanaan, evaluasi, dan pelaporan. Penyampaian informasi dilakukan melalui koordinasi antar instansi, pemanfaatan media sosial, serta komunikasi tatap muka langsung dengan masyarakat. Strategi komunikasi tersebut berkontribusi dalam mempermudah akses masyarakat terhadap pelayanan administrasi kependudukan serta meningkatkan pemahaman masyarakat mengenai pentingnya dokumen kependudukan.
Strategi Komunikasi Dinas Kependudukan dan Catatan Sipil dalam Pelayanan Administrasi Kependudukan melalui Program BERLAYAR di Kabupaten Batu Bara Riska Putri Nasution
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 5, No 1 (2026): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v5i1.29685

Abstract

Civil registration services are public services that play a crucial role in ensuring the legal identity of citizens and meeting other service needs. In practice, civil registration services still face challenges such as limited access to services, geographical conditions of the region, and the public’s low understanding of the importance of civil registration documents. As a solution, the Batu Bara Regency Government launched the BERLAYAR Program (Regent’s Synergy in Serving the Community) to bring services closer to the public. However, the effectiveness of this program heavily depends on communication strategies to ensure service information is conveyed optimally. This study examines the communication strategies of the Batu Bara Regency Population and Civil Registry Office in providing population administration services through the BERLAYAR Program. This study employs a qualitative descriptive research design. Data were collected through interviews, observations, and documentation involving functional officials, field staff, and the public as service recipients. The results indicate that communication strategies within the BERLAYAR Program are implemented through the stages of research, planning, implementation, evaluation, and reporting. Information dissemination is carried out through interagency coordination, the use of social media, and direct face-to-face communication with the public. This communication strategy helps make it easier for the public to access civil registration services and increases public awareness of the importance of civil registration documents.
Co-Authors Irwan Syari Tanjung SITI HAJAR