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All Journal Edunity: Kajian Ilmu Sosial dan Pendidikan INJURITY: Journal of Interdisciplinary Studies Jurnal Indonesia Sosial Teknologi
Rd. Mahendra Haryo Bharoto
Universitas Swadaya Gunung Jati
Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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E-Id Card Services Under The Kelingan Adminduk Program of The Cirebon Regency Civil Registration and Population Administration Office Adinda Maharani Budiana Raharjo; Rd. Mahendra Haryo Bharoto
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 5 No. 6 (2026): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v5i6.525

Abstract

Service quality in population administration services is an important factor in increasing public satisfaction. This study aims to analyze the quality of e-KTP (Elektronik Kartu Tanda Penduduk) services in the Kelingan Adminduk program of the Cirebon Regency Population and Civil Registration Agency (Dinas Kependudukan dan Pencatatan Sipil/DISDUKCAPIL). The research method used is a descriptive qualitative method. Data collection was carried out through observation, interviews, and documentation. The collected data were analyzed using thematic analysis, which involves the processes of data coding, identifying patterns or themes, and interpreting the meaning of each thematic category. The results of this study lead to the conclusion that the e-KTP service in the Kelingan Adminduk program of the Cirebon Regency Population and Civil Registration Agency (DISDUKCAPIL) has been running well but cannot yet be considered of high quality. This can be seen from the existing services in the Kelingan Adminduk program, which are measured using five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. However, there are still several challenges in its implementation, such as uncertain e-KTP printing times and inadequate human resources. It can be concluded that, in order to improve service quality, sufficient human resources and stronger planning are needed so that public satisfaction can be increased.
E-Government Innovation: Digital Identity Services in Cirebon Regency Nabila Putri Salsabila; Rd. Mahendra Haryo Bharoto
Jurnal Indonesia Sosial Teknologi Vol. 7 No. 7 (2026): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v7i6.9205

Abstract

The development of information technology has encouraged the government to innovate public services through the implementation of e-government, one of which is the Digital Population Identity (Identitas Kependudukan Digital/IKD) by the Cirebon Regency Population and Civil Registration Office (Dinas Kependudukan dan Pencatatan Sipil). IKD was implemented as an effort to transform digital-based population administration services to be more practical, fast, and efficient. However, the implementation of IKD still faces several obstacles, such as low public understanding of digital technology, inadequate socialization, limited internet access, and technical difficulties during the activation and use of the application. Some people also still prefer physical documents, as these are considered easier to use. This study aims to analyze the implementation of IKD in public services in Cirebon Regency, identify the obstacles faced, and determine the role of IKD in improving the quality of public services. The study employed a qualitative method using interview and document analysis techniques. The research informants were community members who use the IKD application. The results showed that IKD makes it easier for the public to access population administration services digitally. IKD is considered practical and efficient and is able to reduce the need for people to come directly to service offices. Although there were obstacles in the initial stages of use, assistance from officers helped the community understand how to use the IKD application.
Evaluation of the Paduka Website’s Performance in Improving Public Services at the Cirebon Regency Department of Population and Civil Registration Nazua Nurul Rifani; Rd. Mahendra Haryo Bharoto
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 5 No. 6 (2026): Injurity: Interdiciplinary Journal and Humanity
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v5i6.1550

Abstract

This research is motivated by the improvement of public services through digitalization at the Cirebon Regency Population and Civil Registration Office (DIDUKCAPIL) through the PADUKA website. The problem is that PADUKA ‘s performance is not fully optimal, as seen from the uneven distribution of service access between villages, the limited number of operators, and technical distruptions from the system or center that affect the speed of the application process. This study aims to evaluate the performance of the PADUKA website in improving public services, identify challenges faced, and assess public satisfaction with the quality and accessibility of PADUKA services. The method used is qualitative research with data collection techniques through observation, interviews, and documentation. Data analysis was carried out thematically based on six dimensions of performance evaluation, namely effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The results of the study show that PADUKA services are easier for residents and help save time and costs compared to manual services. However, equal access remains a challenge. PADUKA needs to be continuously maintained and improved through socialization, adding operators, improving technical infrastructure, and increasing response in handling distruptions so that services run more consistently.
Co-Authors Adinda Maharani Budiana Raharjo Nabila Putri Salsabila Nazua Nurul Rifani