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All Journal Equivalent : Journal of Economic, Accounting and Management
Sehat Nirwansyah Sinurat
Universitas Pembangunan Panca Budi, Medan, North Sumatera
Economics, Econometrics & Finance

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Analysis Of The Company's Reputation and Logistics Innovation Against The Competitive Advantage That Mediated Service Satisfaction  at PT BGR Indonesia Sehat Nirwansyah Sinurat; Elfitra Desy Surya; Erwansyah
Equivalent : Journal of Economic, Accounting and Management Vol. 4 No. 2 (2026): Equivalent : Journal of Economic, Accounting and Management
Publisher : CV. Doki Course and Training

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61994/equivalent.v4i2.1980

Abstract

This study aims to analyze the influence of company reputation and logistics innovation on competitive advantage mediated by service satisfaction at PT BGR Indonesia. The increasingly fierce competition in the logistics industry requires companies to strengthen their image and customer trust and innovate in distribution systems, technology, and service processes. This study uses a quantitative approach with a survey method through the distribution of questionnaires to customers. The data was analyzed using Structural Equation Modeling (SEM) to test the relationships between variables. The results of the study show that company reputation and logistics innovation have a positive and significant effect on service satisfaction. Furthermore, service satisfaction has a significant effect on competitive advantage. The mediation test proves that service satisfaction partially mediates the influence of the company's reputation and logistics innovation on competitive advantage. These findings underscore the importance of reputation-based and innovation-based strategies to sustainably improve the company's competitiveness.
Co-Authors Elfitra Desy Surya Erwansyah