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All Journal Journal of Hospital Administration and Management (JHAM)
Erna Elfrida Simanjuntak
STIKES Garuda Putih Jambi
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

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HUBUNGAN JARAK TEMPAT TINGGAL DAN POLA KUNJUNGAN PASIEN DENGAN PEMANFAATAN PUSKESMAS PUTRI AYU KOTA JAMBI Viona Rahma Pratama; Erna Elfrida Simanjuntak; Fransiska Br. Sitepu
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.949

Abstract

​​ Access to healthcare services is one of the important factors influencing the utilization of community health centers (Puskesmas). Residential distance and patient visit patterns are considered to play a role in determining the level of healthcare service utilization at Putri Ayu Community Health Center, Jambi City. This study aimed to determine the relationship between residential distance and patient visit patterns with the utilization of Putri Ayu Community Health Center, Jambi City. This study employed a quantitative method with an analytical observational design using a cross-sectional approach. The population consisted of patients residing within the working area of Putri Ayu Community Health Center, Jambi City, during the period of January–December 2025. The total population was 35,640 patients, and a sample of 100 respondents was selected using the accidental sampling technique. Data were collected using a questionnaire and analyzed through univariate and bivariate analyses using the Chi-Square test with a 95% confidence level (α = 0.05). The results showed that most respondents lived close to the community health center (91 respondents; 91%), had regular visit patterns (96 respondents; 96%), and utilized the community health center services (94 respondents; 94%). Bivariate analysis revealed that there was no significant relationship between residential distance and the utilization of Putri Ayu Community Health Center, Jambi City (p-value = 0.499 > 0.05). However, patient visit patterns were significantly associated with the utilization of Putri Ayu Community Health Center, Jambi City (p-value = 0.000 < 0.05). In conclusion, residential distance was not significantly associated with the utilization of Putri Ayu Community Health Center, whereas patient visit patterns were significantly associated with its utilization.
HUBUNGAN MUTU PELAYANAN KESEHATAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT JALAN DI PUSKESMAS PAKUAN BARU KOTA JAMBI Nurul Safana Rizki; Erna Elfrida Simanjuntak; Anvika Adha Taufik
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.953

Abstract

Healthcare service quality is a key factor influencing patient satisfaction and their decision to revisit healthcare facilities. Fluctuations in outpatient revisit rates at the Pakuan Baru Community Health Center, Jambi City, indicate the need to evaluate the quality of healthcare services provided. This study aimed to analyze the relationship between healthcare service quality and outpatient revisit intention at the Pakuan Baru Community Health Center, Jambi City. A quantitative study with a correlational design was conducted involving 100 respondents selected through an incidental sampling technique. Data were collected using a structured questionnaire and analyzed using the Pearson Product Moment correlation test with a significance level of 5%. The results revealed a positive and statistically significant relationship between healthcare service quality and patients' revisit intention (r = 0.895; p < 0.001), indicating a very strong correlation. Analysis based on the SERVQUAL dimensions showed that all dimensions were significantly associated with revisit intention, with empathy (r = 0.893) and tangibles (r = 0.870) demonstrating the strongest correlations. These findings suggest that improving healthcare service quality, particularly in the dimensions of empathy, tangibles, assurance, reliability, and responsiveness, may enhance patients' intention to revisit healthcare services. Therefore, healthcare service quality plays a crucial role in fostering patient loyalty and promoting the sustainable utilization of healthcare services at the Pakuan Baru Community Health Center, Jambi City.
Co-Authors Anvika Adha Taufik Fransiska Br. Sitepu Nurul Safana Rizki Viona Rahma Pratama