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All Journal Jurnal Ilmiah Farmasi Indonesia (JIFIN)
Riasa Barata Nian
Universitas Indonesia Maju, Jakarta
Biochemistry, Genetics & Molecular Biology Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology

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Hubungan Kualitas Pelayanan Terhadap Kepuasan Waktu Tunggu Racikan Obat Poli Anak di Instalasi Farmasi Rawat Jalan RSDH Cianjur: The Relationship of Service Quality to Satisfaction with Waiting Time for Compound Medication Outpatient Children's Poly in RSDH Pharmacy Unit Cianjur Ajeng Selva Fauziah; Riasa Barata Nian; Julia Totong
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 01 (2024): JIFIN: Jurnal Ilmiah Farmasi Indonesia Terbitan Juni 2024
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i01.2796

Abstract

Patient satisfaction is an important and commonly used indicator to measure the quality of health services. Patient satisfaction influences the delivery of quality health services that are timely, efficient, and patient-centered. This research was conducted to measure the satisfaction of outpatient pediatric polyclinic patients at the Dr. Hospital Pharmacy Installation. Hafiz Cianjur in 2023 regarding the waiting time for the compounded medicine service provided. A non-experimental research method was used with a cross-sectional design using questionnaire distribution. A total of 91 patients were involved as respondents (research sample). The validity test results show that the calculated r value for all variables is greater than the table r value. Cronbach's Alpha score on the reliability test is more than 0.6. It is stated that the questionnaire (research instrument) is valid and reliable. The correlation coefficient value of service quality and patient satisfaction is 0.656, indicating that there is a strong relationship between service quality and patient satisfaction. The service quality regression coefficient is 0.376; it is stated that every time there is an increase in service quality, patient satisfaction also increases by 37.6%. The Adjusted R2 value is 0.274 or 27.4%. It can be stated that 27.4% of the satisfaction level is the waiting time for dispensing polymedicine for children in the outpatient pharmacy installation at Dr. Hospital. Hafiz Cianjur in 2023 is influenced by the independent variable, namely Service Quality, and 72.6% is influenced by other variables.
Analisis Perencanaan dan Pengendalian Obat Poli Kandungan dengan Metode ABC Indeks Kritis di Instalasi Farmasi Rawat Jalan Rumah Sakit Dr. Hafiz Cianjur: Analysis of Drug Planning and Control in the Obstetrics Outpatient Clinic Using the ABC Critical Index Method tt the Outpatient Pharmacy Department of Dr. Hafiz Hospital, Cianjur Derry Syamsuardi; Riasa Barata Nian; Julia Totong
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 01 (2024): JIFIN: Jurnal Ilmiah Farmasi Indonesia Terbitan Juni 2024
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i01.2818

Abstract

Pharmaceutical services are very important within the scope of hospitals. Good procurement planning can support pharmaceutical services to run better. The large number of cases in the field regarding empty medicines or requests for medicines that do not comply with the hospital formulary makes it necessary to carry out an analysis using the ABC Critical Index method. This research aims to determine the accuracy of planning and procurement of the Gynecology Poly in the RS Dr. Hafiz Outpatient Pharmacy Installation. This research uses a non-experimental, retrospective case study design, focusing on drug planning and control based on the ABC Critical Index analysis method. The research findings showed that of the 64 types of poly-gynecological drugs, 14 drug units (21.88%) were group A, while for group B, there were 17 drug units (26.56%), and for group C, there were 33 drug units (51, 56%). It is recommended that drugs in groups A and B continue to be provided in the next procurement, and the need for group C needs to be reviewed for the next period.
Co-Authors Ajeng Selva Fauziah Derry Syamsuardi Julia Totong