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All Journal Jurnal Ilmiah Farmasi Indonesia (JIFIN)
Dian Fitri Chairunnisa
Program Studi Sarja Farmasi, Fakultas Ilmu Kesehatan, Universitas Indonesia Maju, Indonesia
Biochemistry, Genetics & Molecular Biology Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology

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HUBUNGAN PENERAPAN BUDAYA 5S (SENYUM, SAPA, SALAM, SOPAN, SANTUN) TERHADAP KEPUASAN PELANGGAN DI APOTEK MARFA CIANJUR: The Relationship between the Implementation of 5S Culture (Smile, Greet, Say Hello, Be Polite, Courteous) and Customer Satisfaction at Pharmacy X Wulan Nur Azhar; Dian Fitri Chairunnisa; Leli Nurlaeli
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 4 No 01 (2026): JIFIN : Jurnal Ilmiah Farmasi Indonesia Terbitan Juni 2026
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v4i01.4768

Abstract

Pharmaceutical services in community pharmacies should not only focus on technical accuracy, but also on the quality of interpersonal interaction between pharmaceutical personnel and customers. The 5S culture (smile, greet, salutation, politeness, and courtesy) is one service approach that may support customer satisfaction. This study aimed to analyze the relationship between the implementation of 5S culture and customer satisfaction at Marfa Pharmacy, Cianjur. This research used a quantitative, non-experimental, cross-sectional design. The sample consisted of 347 customers selected using accidental sampling. Data were collected using Likert-scale questionnaires measuring 5S culture and customer satisfaction based on SERVQUAL dimensions. Data were analyzed using univariate analysis and Spearman rank correlation. Most respondents were female (68.0%), aged 26-35 years (40.1%), had visited the pharmacy 2-5 times (47.0%), and came mainly to buy over-the-counter medicines (42.9%). The implementation of 5S culture was generally in the moderate-to-good category, while customer satisfaction was in the moderate category. Spearman correlation showed a positive and significant relationship between 5S culture and customer satisfaction (rho = 0.501; p = 0.000). The better the implementation of 5S culture, the higher the level of customer satisfaction.
Hubungan Tingkat Pengetahuan Pasien dengan Perilaku Penggunaan Antibiotik di Klinik X Tahun 2025 : The Relationship Between Patients' Knowledge Level and Antibiotic Use Behavior at Primary Clinic X in 2025 Siti Hodijah; Dian Fitri Chairunnisa; Julia Totong
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 4 No 01 (2026): JIFIN : Jurnal Ilmiah Farmasi Indonesia Terbitan Juni 2026
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v4i01.4764

Abstract

Inappropriate use of antibiotics remains a global health problem because it can contribute to antibiotic resistance. Patients' level of knowledge is one of the factors associated with antibiotic use behavior. This study aimed to determine the relationship between patients' level of knowledge and antibiotic use behavior at Azka Zayyan Primary Clinic, Cianjur, during the period of June-August 2025. This study employed a quantitative analytical design with a cross-sectional approach. A total of 98 respondents were selected using a purposive sampling technique. Data were collected using a validated and reliable questionnaire. Data were analyzed using univariate and bivariate analyses with the Chi-Square test. The results showed that the majority of respondents had a moderate level of knowledge (55.1%), while most demonstrated poor antibiotic use behavior (56.1%). The Chi-Square analysis showed a p-value of <0.001 (p<0.05), indicating a significant relationship between patients' level of knowledge and antibiotic use behavior at Azka Zayyan Primary Clinic, Cianjur, during the period of June-August 2025.
Co-Authors Julia Totong Leli Nurlaeli Siti Hodijah Wulan Nur Azhar