Muhamad Imam Syairozi
Management Study Program, Faculty of Economics, Universitas Islam Lamongan, Indonesia

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The Influence of Digital Marketing and After Sales Service in Online Shopping Towards Purchasing Decisions Luluk Nur Azizah; Muhamad Imam Syairozi
Journal of Economics and Management Vol. 4 No. 2 (2026): Journal of Economics and Management, June 2026
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/ecoma.v4i2.436

Abstract

The rapid development of technology has strongly shaped human lifestyles, particularly in online shopping behavior. In response, businesses increasingly depend on digital marketing and after-sales service to attract customers and maintain satisfaction in a highly competitive digital environment. Nevertheless, many previous studies have examined these two factors separately, and only a limited number have explored how both jointly influence consumers' purchasing decisions in online shopping contexts. This research therefore investigates the effects of digital marketing and after-sales service on purchasing decisions in online shopping among consumers in Lamongan District, Indonesia. A quantitative method was applied using purposive sampling, involving 130 respondents who met the criteria of residing in Lamongan District, having made at least one online purchase within the last six months, and having experienced digital marketing promotions and after-sales services during the purchasing process. Data were analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) approach with SmartPLS 3.0. The findings indicate that both digital marketing and after-sales service have a positive and statistically significant effect on purchasing decisions. After-sales service exerts a stronger influence, positioning it as the dominant predictor. These results suggest that online businesses should not only prioritize marketing strategies but also strengthen their after-sales service systems to build customer trust, enhance satisfaction, and encourage purchasing decisions. Strong after-sales service can serve as a key competitive advantage in fostering long-term customer relationships and ensuring business sustainability.
Orchestrating Green HRM and Green Marketing Capability through Green Innovation for Sustainable Marketing Performance: An East Java SME Framework Abdul Ghofur; Muhamad Imam Syairozi
Journal of Economics and Management Vol. 3 No. 3 (2025): Journal of Economics and Management, December 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/ecoma.v3i3.780

Abstract

Sustainable marketing performance in small and medium-sized enterprises (SMEs) requires coordination between internal employee systems and external market-facing capabilities. This conceptual and methodological paper develops a capability-orchestration framework linking green human resource management (GHRM), green marketing capability (GMC), green innovation (GI), and sustainable marketing performance (SMP) in the context of East Java SMEs. The natural-resource-based view identifies the strategic value of environmentally oriented resources; the ability–motivation–opportunity perspective explains how GHRM builds employee ability, motivation, and opportunity; and dynamic-capability logic explains how GMC senses and responds to green market change. GI is proposed as the shared conversion mechanism that combines these capabilities into market-relevant environmental improvements. To demonstrate the instrument architecture and the PLS-SEM workflow rather than to test empirical relationships, the paper employs a transparent synthetic dataset consisting of 250 simulated cases and 21 reflective indicators. The simulation produces internally consistent reliability, validity, structural path, mediation, and predictive results. However, no actual owner-managers or SMEs were surveyed, and the numerical results should not be interpreted as empirical evidence for East Java SMEs. The contribution is therefore theoretical and methodological: it specifies capability orchestration across HR, marketing, and innovation domains, distinguishes SMP from broad firm-performance outcomes, and provides an empirically testable instrument and analysis protocol for future field research. Any managerial or policy implications remain conditional on validation with genuine field data.