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All Journal Strada Jurnal Ilmiah Kesehatan (SJIK)
Millania Fitri Luberzky Enno
Universitas Strada Indonesia, Kediri, Indonesia
Dentistry Health Professions Public Health

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The Relationship between Patient Satisfaction and Service Quality to Patient Loyalty at the Outpatient Installation of Saiful Anwar Hospital, Malang Millania Fitri Luberzky Enno
STRADA : Jurnal Ilmiah Kesehatan Vol. 15 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v15i1.1197

Abstract

This study was aimed to identify patient satisfaction, service quality, and patient loyalty at the outpatient unit of Saiful Anwar Hospital in Malang. The research is quantitative, employing a descriptive quantitative method with a sample of 100 outpatient surgery clinic patients. The sample was selected using a purposive sampling technique, and data were collected using a Likert Scale-based questionnaire with 40 items. The findings indicated that patient satisfaction has an influence on patient loyalty, with a significance value of 0.00, which is less than the α threshold of 0.05.
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