Theodosia C Nathalia
Universitas Pelita Harapan, Indonesia

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Generation Z Employee Well-Being in Tourism: Mapping Trends and Insights through Systematic Literature Review and Bibliometric Analysis Yustisia Kristiana; Theodosia C Nathalia; Vasco A. H. Goeltom
Journal of Business on Hospitality and Tourism Vol. 12 No. 1 (2026): June 2026
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v12i1.547

Abstract

Generation Z is emerging as the dominant workforce in the tourism industry, characterized by high digital literacy, preference for flexible work arrangements, and a strong demand for meaningful work experiences. These characteristics have increased scholarly attention toward employee well-being in tourism and hospitality contexts. However, limited studies have systematically mapped the development of this research area. This study aims to examine the trends, dominant themes, and evolution of Generation Z employee well-being research in the tourism industry during 2015-2025. Using a systematic literature review and bibliometric analysis, the study identifies publication patterns and emerging research directions. The findings reveal a significant increase in publications, particularly in the post-pandemic period, indicating growing academic concern regarding Generation Z workforce well-being. Employee well-being is strongly associated with work-life balance, work stress, motivation, employee engagement, and organizational support. The findings also suggest that tourism organizations should adopt flexible work policies, strengthen organizational support, and integrate technology effectively to improve employee satisfaction, engagement, and workforce retention. This study contributes to the literature by providing a comprehensive mapping of research development and identifying emerging directions for future studies on Generation Z employee well-being in tourism.