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All Journal Berdikari : Jurnal Ekonomi dan Statistik Indonesia Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Etty Sofia
Universitas Sangga Buana, Bandung
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THE INFLUENCE OF SKILLS, COMMUNICATION, AND SUPPORTING EQUIPMENT OF CONSERVATIVE DENTISTRY SPECIALISTS (DRG. SP.KG) ON WAITING TIME AND ITS IMPLICATIONS FOR PATIENT SATISFACTION (A SURVEY AT KAJEN DISTRICT HOSPITAL, PEKALONGAN) Jeanny Kathleen Hartini; Kosasih; Etty Sofia; Taufan Nugroho; Vip Paramarta; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20706324

Abstract

This study aims to analyze the effects of dentists’ skills, communication, and supporting equipment on waiting time and their implications for patient satisfaction at Kajen Regional General Hospital (RSUD Kajen) in Pekalongan. The research was motivated by long waiting times and limited facilities. A quantitative associative approach was used, with data collected through questionnaires from 286 patients receiving conservative dental care. Data analysis included validity, reliability, multiple regression, and Sobel tests to examine both direct and indirect relationships among variables. The results showed that skills, communication, and supporting equipment significantly influenced waiting time and patient satisfaction, both directly and indirectly. Waiting time was found to mediate these effects. Communication was identified as the most dominant factor affecting patient satisfaction, while supporting equipment played a key role in speeding up treatment and reducing waiting time. Improving dental service efficiency at RSUD Kajen can be achieved by enhancing dentists’ skills and communication, and optimizing modern supporting equipment. These efforts are expected to increase patient satisfaction and support continuous improvement in hospital service quality.
Analisis Rencana Strategi Bisnis Klinik Raffles Garsa Medika Kota Bekasi Dengan Pendekatan Balanced Scorecard Diana Evy Anggraeni; Sumeidi Kadarisman; Etty Sofia; Vip Paramarta; Rulia Rulia
Jurnal Ekonomi Dan Statistik Indonesia Vol. 5 No. 3 (2025): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.05.03.09

Abstract

Klinik sebagai salah satu unit usaha sebaiknya memiliki strategis bisnis yang baik agar tujuan efisiensi dan pengembangan dalam perusahaan dapat tercapai. Penelitian ini menggunakan pendekatan metode kualitatif, untuk mengetahui analisa strategi bisnis Klinik Raffles Garsa Medika Kota Bekasi dengan pendekatan balanced scorecard. Analisa SWOT diperlukan untuk menilai kondisi klinik sebelum menentukan strategi yang akan dipilih. Data diperoleh dari wawancara dengan pimpinan, karyawan dan pasien Klinik Raffles Garsa Medika Kota Bekasi. Hasil penelitian ini menunjukkan bahwa dari perspektif keuangan perlu adanya penambahan poli spesialis. Peningkatan mutu layanan, dari perspektif pelanggam. Pelayanan vaksin dari perspektif proses bisnis internal serta pemberian pelatihan kepada karyawan serta monitoring rutin dari perspektif pertumbuhan dan pembelajaran.
Co-Authors Diana Evy Anggraeni Farida Yuliaty Jeanny Kathleen Hartini Kosasih Rulia Rulia Sumeidi Kadarisman Taufan Nugroho Vip Paramarta