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All Journal Jurnal Teknologi Informasi dan Multimedia Bakti Sekawan : Jurnal Pengabdian Masyarakat
Muhammad Haris Nasri
Program Studi Teknologi Informasi, Universitas Bumigora, Indonesia
Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Health Professions Social Sciences Other

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Assessment Manajemen Risiko Keamanan Sistem Informasi Menggunakan Framework ITIL V3 Domain Service Operation Andi Sofyan Anas; Rifqi Hammad; I Nyoman Switrayana; Muhammad Haris Nasri
Jurnal Teknologi Informasi dan Multimedia Vol. 8 No. 3 (2026): August
Publisher : Sekawan Institut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35746/jtim.v8i3.1037

Abstract

Information system security is a critical aspect in supporting the continuity of information tech-nology services, particularly in educational institutions that heavily rely on digital systems. This study aims to evaluate the maturity level of information system security risk management using the Information Technology Infrastructure Library (ITIL) V3 framework within the Service Oper-ation domain. This research employs a quantitative approach with total sampling, involving 13 respondents who are directly engaged in information system management at the research site. Data were collected through questionnaires and interviews. The research instrument was devel-oped based on four subdomains of ITIL V3 Service Operation: Event Management, Incident Man-agement, Problem Management, and Access Management. Instrument validity was tested using the Pearson productmoment correlation, and reliability was measured using Cronbach's Alpha. The results indicate that the overall maturity level is 3.44, which falls into the Defined Process category (Level 3), approaching Managed and Measurable (Level 4). Event Management obtained the highest value at 3.88 (Level 4), followed by Access Management at 3.37 (Level 3), Incident Management at 3.32 (Level 3), and Problem Management at 3.21 (Level 3). Gap analysis reveals a discrepancy of 1.56 from the expected optimized condition at Level 5. These findings suggest that although processes have been implemented and documented, improvements are still required par-ticularly in root cause analysis (Problem Management), access control (Access Management), and continuous performance evaluation. This study is expected to serve as a reference for enhancing IT service governance and information system security management based on ITIL practices.
Transformasi Digital Guru Sekolah Dasar Melalui Kegiatan Literasi Digital Berbasis Kolaborasi I Nyoman Switrayana; Rifqi Hammad; Gede Yogi Pratama; Andi Sofya Anas; Pahrul Irfan; Muhammad Haris Nasri; Rahayun Amrullah Husaini
Bakti Sekawan : Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2026): Juni
Publisher : Puslitbang Sekawan Institute Nusa Tenggara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35746/bakwan.v6i1.1042

Abstract

The development of information technology in the era of the industrial revolution 4.0 requires elementary school teachers to have adequate digital competencies to support the learning process. However, teachers' utilization of digital technology remains suboptimal due to limited digital literacy and minimal assistance in using learning technology. This community service activity aims to develop teachers' digital competencies through a collaborative digital literacy program at SDN 1 Tempos. The collaboration in question is a partnership between university lecturers as facilitators and elementary school teachers as participants and active partners in all stages of the activity. The activity was attended by eight teachers with diverse subject backgrounds and grade levels. The implementation method included identifying partner needs, pre-testing, delivering materials, practicing the use of digital learning applications, direct mentoring, and post-testing. Evaluation was conducted using pre-test and post-test instruments on several indicators of teacher digital competency. The results of the activity showed an increase in teacher abilities across all assessment indicators. The average pre-test score of 57.55 increased to 84.67 in the post-test. Improvements were seen in the ability to use digital learning platforms, operate digital media, utilize technology in learning, and create interactive learning media. In addition, this activity also increases teachers' motivation and confidence in integrating digital technology into the teaching and learning process.
Co-Authors Andi Sofya Anas Andi Sofyan Anas Gede Yogi Pratama I Nyoman Switrayana Pahrul Irfan Rahayun Amrullah Husaini Rifqi Hammad Rifqi Hammad