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Exploring Challenges and Solutions in Agile Project Management: A Case Study in a Financial Institution Dian Prima Sari Primasari; Teguh Raharjo; Ni Wayan Trisnawaty
Eduvest - Journal of Universal Studies Vol. 6 No. 6 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i6.52737

Abstract

According to a survey, 40% of agile projects were successfully completed, while fewer than 15% of waterfall projects were. Motivated by the high probability of success, one of the financial institutions in Indonesia decided to implement agile project management for its software development. Implementing agile in a highly regulated financial institution, such as banks, presents its own challenges, such as a delay in the delivery of work products, fail to meet users’ expectations, and increases users’ reluctance to adopt the system. This research conducts a systematic literature review to identify the critical failure factors and prioritize them using Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The objective of this study is to identify challenges in agile project management in the case study and to propose recommendations. The research identified the top ten key challenges in implementing agile practices, namely prolonged task switching, task dependency, real-time analysis requirements, automating data collection, capturing diverse data, lack of teamwork, team members being over-qualified or under-qualified to do the tasks, lack of acceptance criteria, lack of cross-functionality, and lack of management commitment. Solutions were developed based on the PMBOK Guide-Seventh Edition, relevant previous studies, and interviews with both the internal and external project managers. This research provides a deeper understanding of the challenges of implementing agile project management in financial institutions, especially in developing countries, and addresses the complexities of adopting agile in highly regulated environments.
Experiential and External Factors Influencing Discontinuance of the Diploy Digital Talent Pool Platform Marco Alfan Sumarto; Teguh Raharjo
Eduvest - Journal of Universal Studies Vol. 6 No. 6 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i6.53279

Abstract

The digital transformation has driven the emergence of digital talent pool systems such as Diploy, developed by Indonesia's Ministry of Communication and Digital Affairs to bridge Digital Talent Scholarship (DTS) graduates with industry demand. However, evaluation has become urgent because the platform shows very low effectiveness; only about 1% of DTS graduates have been successfully recruited through Diploy. This indicates a substantial gap between the platform's strategic goals and its actual performance. Before designing appropriate improvement strategies, it is crucial to understand the factors that drive employer partners to discontinue using Diploy. This study aims to analyze the key factors influencing discontinuance decisions, focusing on two dimensions: experiential and external factors. Using a quantitative approach, the study applies Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that poor system quality has a statistically significant effect on platform discontinuance (p = 0.015), underscoring the importance of technical reliability in retaining users. Other variables, such as information quality, service quality, talent mismatch, and trust, do not exhibit statistically significant influence. This insignificance may stem from varied user experiences and a lower perceived urgency compared with the immediate impact of technical issues on recruitment. Therefore, improving system performance should be prioritized, alongside long-term efforts to enhance platform credibility and talent fit.