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All Journal RABIT: Jurnal Teknologi dan Sistem Informasi Univrab Jurnal Pengabdian kepada Masyarakat Nusantara
Muhammad Nurkholis
Universitas Amikom Yogyakarta
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Social Sciences

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INTEGRASI METODE HYBRID AGILE-KANBAN UNTUK PENGEMBANGAN SISTEM PEMESANAN DENGAN TEKNOLOGI QR CODE: INTEGRATION OF THE AGILE-KANBAN HYBRID METHOD FOR THE DEVELOPMENT OF A QR CODE-BASED ORDERING SYSTEM Muhammad Nurkholis; Acihmah Sidauruk; Melany Mustika Dewi
Rabit : Jurnal Teknologi dan Sistem Informasi Univrab Vol 11 No 2 (2026): Juli
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/rabit.v11i2.7738

Abstract

The growth of the culinary industry in Indonesia requires business owners to improve service quality in order to remain competitive. However, many cafes and restaurants still rely on conventional ordering systems, which often result in long queues, order recording errors, and operational inefficiencies. This study aims to develop a QR Code-based ordering system by integrating the Hybrid Agile-Kanban method as a flexible and iterative system development approach. QR Code technology allows customers to access digital menus and place orders independently via their smartphones, thereby reducing queue times and improving order accuracy. The research methodology includes needs analysis using the PIECES framework, iterative system development based on Agile principles, workflow monitoring through Kanban visualization, and usability evaluation using the System Usability Scale (SUS).A case study was conducted at De’oppra coffee Yogyakarta to demonstrate the practical implementation of the proposed system in a real business environment. The results show that the developed system achieved a SUS score of 82.6, which falls into the “Excellent” category, indicating high usability and user acceptance. These findings suggest that the integration of Hybrid Agile-Kanban with QR Code technology effectively improves service efficiency and provides a user-friendly digital ordering solution that can be adapted to various culinary businesses.  
Penerapan Teknologi QR Code Pada Sistem Pemesanan Digital Untuk Mendukung Transformasi Pelayanan De’Oppra Coffee Muhammad Nurkholis; Acihmah Sidauruk; Norhikmah Norhikmah; Rumini Rumini; Agung Nugroho
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 2 (2026): Edisi Mei - Agustus
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i2.8939

Abstract

De’Opra Coffee menghadapi permasalahan efisiensi pelayanan akibat penggunaan sistem pemesanan konvensional yang menyebabkan antrean panjang, waktu tunggu lama, serta kesalahan dalam pengantaran pesanan. Kondisi ini berdampak pada menurunnya kenyamanan dan kepuasan pelanggan. Kegiatan pengabdian ini bertujuan mengimplementasikan sistem pemesanan digital berbasis web dengan pemanfaatan QR code pada setiap meja untuk meningkatkan efisiensi pelayanan. Metode pelaksanaan meliputi analisis kebutuhan melalui observasi dan wawancara, pengembangan sistem menggunakan pendekatan agile yang fleksibel, serta implementasi dan uji coba langsung pada mitra. Evaluasi dilakukan melalui pengujian fungsionalitas dan pengukuran kemudahan penggunaan menggunakan System Usability Scale. Hasil pengujian menunjukkan nilai rata-rata sebesar 82,6 yang termasuk kategori sangat baik, menandakan sistem mudah digunakan dan diterima oleh pengguna. Implementasi sistem ini memberikan dampak berupa pengurangan antrean sebesar 70%, penurunan kesalahan pengantaran hingga nol persen, serta peningkatan efisiensi operasional dan kenyamanan pelanggan. Dengan demikian, solusi yang diterapkan efektif untuk mendukung transformasi digital pelayanan di De’Oppra Coffee.
Co-Authors Acihmah Sidauruk Agung Nugroho Norhikmah Norhikmah Rumini Rumini