Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi Manajemen Sistem Informasi
Dwi Prasetyo Sayoto Putro
PTDI-STTD, Bekasi, Indonesia
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Strategies for Strengthening Management Information Systems to Improve Customer Satisfaction in Motor Vehicle Type Testing Services at BPLJSKB Bekasi Angelina Wahyu Christyani; Tiara Ayustian; Dwi Prasetyo Sayoto Putro; Femmy Sofie Schouten
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 6 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i6.8965

Abstract

Digital transformation in vehicle type approval services at Balai Pengujian Laik Jalan dan Sertifikasi Kendaraan Bermotor (BPLJSKB) Bekasi is reflected in the use of Vehicle Type Approval (VTA) Online. This study aims to analyze management information system strengthening strategies to improve customer satisfaction in motor vehicle type testing services. A qualitative descriptive approach was applied through document analysis and literature review using the DeLone and McLean Information System Success Model and SERVQUAL. The results indicate that VTA Online supports broader access, faster administrative processes, clearer status monitoring, and better service documentation. However, service performance has not been fully optimized because manual and digital procedures still operate in parallel, laboratory data are not fully integrated, information technology infrastructure remains uneven, and the digital competence of service personnel needs further improvement. The proposed strategies include laboratory data integration, platform and procedure standardization, digital competency development, infrastructure modernization, customer-oriented helpdesk services, and periodic monitoring and evaluation. These strategies are expected to strengthen service reliability, transparency, data accuracy, and sustainable customer satisfaction.
Co-Authors Angelina Wahyu Christyani Femmy Sofie Schouten Tiara Ayustian