<![CDATA[Penelitian ini bertujuan untuk mensintesis bukti empiris mengenai efektivitas, sikap, dan pengalaman mahasiswa terhadap layanan e-counseling. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan mengikuti pedoman Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). Penelusuran literatur dilakukan pada database Scopus, SAGE, ScienceDirect, dan SpringerLink terhadap artikel yang dipublikasikan pada tahun 2020–2025. Sebanyak 14 artikel yang memenuhi kriteria inklusi dan dianalisis menggunakan sintesis naratif. Hasil menunjukkan bahwa e-counseling efektif dalam menurunkan kecemasan, stres, depresi, dan psychological distress serta meningkatkan kesejahteraan psikologis mahasiswa. Sikap mahasiswa terhadap e-counseling cenderung positif yang dipengaruhi oleh kemudahan akses, fleksibilitas, efisiensi waktu, dan anonimitas. Pengalaman mahasiswa menunjukkan bahwa e-counseling memberikan dukungan emosional, rasa aman, dan kenyamanan dalam mengungkapkan masalah pribadi, disertai hambatan berupa kendala teknis, keterbatasan komunikasi nonverbal, dan stigma pencarian bantuan psikologis. Temuan ini mengindikasikan bahwa e-counseling merupakan intervensi digital yang efektif dan adaptif dalam mendukung layanan kesehatan mental mahasiswa di era digital.Abstract: This study aimed to synthesize empirical evidence regarding the effectiveness, attitudes, and experiences of university students toward e-counseling services. A Systematic Literature Review (SLR) was conducted following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Literature searches were carried out in Scopus, SAGE, ScienceDirect, and SpringerLink databases for articles published between 2020 and 2025. A total of 14 studies that met the inclusion criteria were analyzed using narrative synthesis. The findings indicate that e-counseling is effective in reducing anxiety, stress, depression, and psychological distress, while enhancing students’ psychological well-being. Students generally demonstrate positive attitudes toward e-counseling, influenced by accessibility, flexibility, time efficiency, and anonymity. Some students still prefer face-to-face counseling due to stronger perceived therapeutic relationships. Students’ experiences reveal that e-counseling provides emotional support, a sense of safety, and comfort in disclosing personal issues, although challenges remain, including technical difficulties, limited nonverbal communication, and stigma associated with help-seeking behavior. The findings suggest that e-counseling is an effective digital intervention for supporting university students’ mental health in the digital era.]]>
