Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manajemen, Akuntansi dan Rumpun Ilmu Ekonomi (MAR-Ekonomi)
Lismawati Lismawati
Hospital Administration Management, Universitas Pelita Harapan, Gedung UPH EEC Komplek Hotel Aryaduta Semanggi 1st Floor Jl. Garnisun Dalam No. 8 RT 5 RW 4 Karet Semanggi, Special Capital Region of Jakarta , Indonesia
Economics, Econometrics & Finance Library & Information Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Management Capability, Staff Competence, and Waiting Time on Revisit Intention at Dental Clinic X with Patient Satisfaction as a Mediating Variable Lismawati Lismawati; Zoel Hutabarat
MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi Vol. 4 No. 04 (2026): Jurnal Manajemen, Akuntansi dan Rumpun Ilmu Ekonomi (MAR-Ekonomi), inpres 2026
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the effects of management capability, staff competence, and waiting time on patient revisit intention at Dental Clinic X, with patient satisfaction as a mediating variable. A quantitative explanatory design was applied using a structured questionnaire distributed to patients who had visited the clinic more than once. A total of 213 valid responses were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that management capability and staff competence have positive and significant effects on patient satisfaction. Patient satisfaction also has a positive and significant effect on revisit intention. Management capability has a direct positive effect on revisit intention, while staff competence and waiting time do not have significant direct effects. The mediation test indicates that patient satisfaction mediates the effects of management capability and staff competence on revisit intention, but does not mediate the effect of waiting time. These findings highlight the importance of managerial quality and staff competence in strengthening patient satisfaction and encouraging revisit intention in dental health services.
Co-Authors Zoel Hutabarat