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All Journal Indonesian Health Issue Jurnal Medicare
Mustamin
Universitas Megarezky
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Managerial Analysis of the Implementation of the Standard Inpatient Class (KRIS) Policy in BPJS Services Andi Kurniawan; Saparuddin Latu; Mustamin
Indonesian Health Issue Vol. 5 No. 2 (2026): AUGUST
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/inhis.v5i2.192

Abstract

Background: The implementation of the Standard Inpatient Class (KRIS) policy is part of the National Health Insurance (JKN) transformation aimed at improving equity and quality of inpatient services for BPJS Health participants. Objective: This study aimed to analyze the effect of hospital managerial functions on KRIS policy implementation and BPJS patient satisfaction, as well as to examine the mediating role of KRIS implementation at RSUD dr. Kanujoso Djatiwibowo Balikpapan. Methods: This study employed a quantitative approach with an explanatory research design. The research was conducted at RSUD dr. Kanujoso Djatiwibowo Balikpapan in 2026 involving 100 BPJS inpatients selected through purposive sampling. Data were collected through questionnaires, observations, and documentation, and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. Results: The findings revealed that Hospital Management significantly affected BPJS Patient Satisfaction (β = -0.954; p < 0.001) and KRIS Policy Implementation (β = 0.799; p < 0.001). KRIS Policy Implementation also had a positive and significant effect on BPJS Patient Satisfaction (β = 1.358; p < 0.001). The R-Square values indicated that the model explained 68.4% of the variance in BPJS Patient Satisfaction and 63.8% of the variance in KRIS Policy Implementation. Furthermore, KRIS Policy Implementation was proven to act as a mediating variable with an indirect effect value of 1.085. Conclusion: KRIS policy implementation plays an important role in strengthening the influence of hospital managerial functions on BPJS patient satisfaction. Therefore, hospitals should strengthen managerial functions, improve facility readiness, and conduct continuous evaluations of KRIS implementation to enhance service quality and patient satisfaction.
ANALISIS PENGARUH PELAYANAN ADMINISTRASI TERHADAP KEPUASAN PASIEN DI RSUD I LAGALIGO KEC. WOTU, KAB. LUWU TIMUR Syahrul Hadi; Mustamin; Muhammad Idris Patarai
Jurnal Medicare Vol. 5 No. 3 (2026): JULY 2026 (INPRESS)
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v5i3.380

Abstract

Hospital administrative services are a critical component influencing patients’ perceptions of overall healthcare service quality. Inefficient administrative processes, such as long waiting times, inadequate clarity of information, suboptimal staff behavior, and insufficient facilities and physical environments, may reduce patient satisfaction. RSUD I Lagaligo, as a referral hospital in East Luwu Regency, continues to face challenges in improving the quality of administrative services, particularly during the patient registration stage. This study aims to analyze the effects of waiting time, information clarity, administrative staff behavior, as well as facilities and physical environment on patient satisfaction at RSUD I Lagaligo, Wotu District. The study employed a quantitative approach with a cross-sectional design, collecting data through questionnaires distributed to patients who received administrative services and analyzing the data using multiple linear regression. The results indicate that all independent variables significantly affect patient satisfaction (p < 0.05), with administrative staff behavior emerging as the most dominant factor. Simultaneously, these variables make a meaningful contribution to explaining variations in patient satisfaction. Therefore, it is recommended that hospital management enhance administrative efficiency, improve staff behavior and communication quality, and upgrade service facilities and the physical environment to increase patient satisfaction.
Co-Authors Andi Kurniawan Muhammad Idris Patarai Saparuddin Latu Syahrul Hadi