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Adaptation and Psychometric Evaluation of the Feedback Orientation Scale Among Indonesian Employees Andry Yanti; Anjani Arum Safitri; Fitria Rahayu; Aneuke Yu’dzia M; Mutiara Vinanda; Deni Agung Wicaksono; Agung Wicaksono; Sofi Nurul; Christiany Suwartono
Journal of Social Work and Science Education Vol. 7 No. 3 (2026): Journal of Social Work and Science Education
Publisher : Yayasan Sembilan Pemuda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v7i3.1675

Abstract

The growing use of performance feedback systems in Indonesian organizations has increased the need for valid instruments that can assess how employees respond to feedback. However, validated Indonesian-language measures of employees’ receptivity to feedback remain limited. This study aimed to adapt and validate the Feedback Orientation Scale (FOS) for use in the Indonesian employee context. The FOS assesses an individual’s general tendency to receive, value, use, and feel accountable for feedback through four dimensions: Utility, Accountability, Social Awareness, and Feedback Self-Efficacy. The adaptation process followed the International Test Commission Guidelines for Translating and Adapting Tests and included translation, expert review, readability testing, item analysis, reliability testing, exploratory factor analysis, and confirmatory factor analysis. A total of 326 employees from various organizations in Indonesia participated in the study. Item analysis showed that one negatively worded item in the Accountability dimension had a low item-rest correlation and was therefore removed. The final Indonesian version consisted of 19 items. The psychometric findings indicated that all retained items demonstrated adequate item discrimination and that the four dimensions showed satisfactory internal consistency. Confirmatory factor analysis further indicated that the original four-factor structure provided a better fit than the alternative two-factor model identified through exploratory analysis. Overall, the adapted Indonesian FOS demonstrated acceptable validity and reliability for assessing feedback orientation among employees. The findings support the use of the 19-item Indonesian FOS in research and organizational practice, particularly in studies and interventions related to performance management, coaching, employee development, and feedback-based learning in diverse Indonesian workplaces.
The Role of Resilience on Employee Performance in Various Organizational Sectors: A Scoping Review Agung Wicaksono; Deni Agung Wicaksono; Endang Erna Wati; Faza Ardini; Mutiara Vinanda; Stanike Marsella; Fatchiah E. Kertamuda
Journal of Social Work and Science Education Vol. 8 No. 1 (2027): Forthcoming Issue
Publisher : Yayasan Sembilan Pemuda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v8i1.1700

Abstract

This scoping review aims to map empirical evidence regarding the role of psychological resilience in employee performance across various organizational sectors. Employing the Arksey & O’Malley framework alongside PRISMA guidelines, a systematic literature search was conducted on Google Scholar and ScienceDirect databases covering the 2020–2026 period, yielding 7 final articles from 552 initial records for descriptive analysis. The synthesis consistently demonstrates that psychological resilience significantly enhances job performance, adaptive performance, service quality, thriving at work, and work engagement, while reducing turnover intention. These relationships are mediated by factors such as transformational leadership, belief restoration, and employee exploration, and moderated by perceived risk and challenge stressors. This review uniquely offers a cross-sectoral synthesis, positioning resilience not merely as an individual personal resource but as a strategic organizational asset, while integrating emerging evidence on AI-driven HR practices in its development. Organizations are advised to implement resilience-building interventions, foster supportive work climates, and adopt adaptive HR practices to sustain productivity amid uncertainty. Theoretically, this review enriches Job Demands-Resources Theory by confirming resilience as a personal resource that buffers job demands and fuels motivational pathways to optimal performance, providing actionable insights for HR practitioners and organizational leaders seeking evidence-based strategies for workforce sustainability.