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All Journal Sinergi Abdimas: Jurnal Pengabdian Masyarakat
Nur Hikmah Briliana Pradita Dewi
Unknown Affiliation
Social Sciences

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Peningkatan Efektivitas Komunikasi Internal untuk Mendukung Operasional The Aula Coffee Club Emmanuella Ivana Wibowo; Nur Hikmah Briliana Pradita Dewi; Salsabila Salsabila; Tika Widiyanti; Wulan Aribah
Sinergi Abdimas Jurnal Pengabdian Masyarakat Vol 5 No 1 (2026): Sinergi Abdimas Jurnal Pengabdian Masyarakat
Publisher : Fakultas Ekonomi & Bisnis Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/siabdi.v5i1.21462

Abstract

Effective communication plays an important role in supporting operational activities and service quality in micro, small, and medium enterprises (MSMEs). This community service activity aimed to identify opportunities to improve internal communication at The Aula Coffee Club. The study employed a qualitative approach through interviews, observations, and documentation. The results indicated that internal communication had been carried out through regular briefings and operational communication groups. However, there were still opportunities to improve information delivery and coordination among staff. Therefore, several recommendations were proposed, including the development of internal communication standard operating procedures (SOPs), regular briefings, and an information confirmation system to minimize potential miscommunication. These efforts are expected to enhance communication effectiveness and support better service quality at The Aula Coffee Club.
Co-Authors Emmanuella Ivana Wibowo Salsabila Salsabila Tika Widiyanti Wulan Aribah