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All Journal Jurnal Akuntansi, Perpajakan dan Auditing
Rezky Akbar Setyanto Putra
Universitas Negeri Jakarta
Economics, Econometrics & Finance Education Other

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Kepuasan Pengguna dan Manfaat Coretax dalam Administrasi Perpajakan Digital Rezky Akbar Setyanto Putra; Tresno Eka Jaya; Aji Ahmadi Sasmi
Jurnal Akuntansi, Perpajakan dan Auditing Vol. 7 No. 1 (2026): Jurnal Akuntansi, Perpajakan dan Auditing
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/japa.0701.08

Abstract

The purpose of this study is to assess the Coretax Administration System's deployment success using the DeLone and McLean Information System Success Model. The study looks at how user happiness affects net benefits as well as how system, information, and service quality affect user satisfaction. Data gathered from surveys given to Coretax customers was used in a quantitative manner. The Partial Least Squares-Structural Equation Modeling (PLS-SEM) approach was used to examine the data. The findings show that user satisfaction is positively and significantly impacted by system, information, and service quality. Additionally, net benefits are positively and significantly impacted by customer happiness. These results imply that enhancing system, information, and service quality can increase user satisfaction and optimize the advantages of implementing a digital tax system.
Co-Authors Aji Ahmadi Sasmi Tresno Eka Jaya